Centrical is the Performance Intelligence OS for the frontline, the only platform that closes the action gap between data and behavior.
Joined September 2019
- Tweets 1,145
- Following 2,254
- Followers 485
- Likes 555
626 Photos and videos
Pinned Tweet
Jun 3
What could go wrong when AI does everything right? Three siblings, a birthday, one AI.
Watch the film:
1
2
35
Jun 3
Today weโre announcing a $39M Series D, led by Leeds Illuminate and @Kingfisher6868, with continued participation from @JVPVC .
The funding accelerates what weโve been building for 13 years: a Performance Intelligence OS for the humans and AI working together on the frontline.
1
20
15 Feb 2024
๐ 20% Increase In Resolution Rate
๐ 30% Reduction in Early Attrition
โญ 10% Increase in CSAT
Check out Centrical for #FinancialServices bit.ly/3I1P4xm
2
141
14 Feb 2024
91
8 Feb 2024
If an organization applies #gamification, 69% of employees will likely stay with that organization for over 3 yrs (Forbes)
90% of survey respondents admit that gamification increases #productivity (TechReport)
The 2024 Ultimate Guide To Gamification bit.ly/495Bmpb
1
1
92
7 Feb 2024
In our latest episode of Future Proof your Frontline, we are taking a step back in time where April and Jayme reflected on his six month mark here at Centrical and what he's been up to on the road with our customers. Check it out!
bit.ly/3ODw8bR
#Interview #Customers
74
7 Feb 2024
Unveiling THE 2024 Guide to Gamification - covering everything from what it is, what's at stake if you aren't using it, and practical steps to drive business results.
bit.ly/4bw6eRo
*added bonus* a nostalgic walk down memory lane ๐ฎ
#90s #Nintendo #Gamification
1
41
6 Feb 2024
That's what we are here for! Making everything easier ๐
bit.ly/3uqFktl
#G2Review #Microlearning #Innovation #CustomerSuccess
41
29 Jan 2024
Read how Microsoft is using Centrical to drive behavior change and improve business results
๐12% less absenteeism
๐10% more calls per shift
๐ 89% of agents acknowledge new information
The results reflected on annual ROI in the millions. bit.ly/3um3Ewe
1
38
25 Jan 2024
Bread Financial was able to increase employee performance within six months of launching Centrical. A few highlights include:
- Improved productivity by 22%
- 15% increase in customer advocacy score
Read the full story here: bit.ly/48J4phV
#performance #productivity
33
25 Jan 2024
Join us next Tuesday to learn the truths behind enterprise gamification and how to successfully implement it in your organization today.
bit.ly/4b4fhbP
#gamification #enterprise #strategy
19
24 Jan 2024
๐ค AI guided
๐น๏ธ Personalized experience
๐ Motivated and happy employees
๐ Real business impact.
See the power of Centrical through this self guided tour: bit.ly/3tS2ZTm
18
24 Jan 2024
Ready to explore enterprise gamification? bit.ly/3vMHtQt
#gamification #getstarted #employeeengagement
18
23 Jan 2024
22
22 Jan 2024
Did you know onboarding is a โdanger zoneโ for attrition. Call centers typically see ~70% or more of their first-year attrition within the first 90 days.โฏ Learn more in our latest article with COPC Inc. bit.ly/48HL00Z
#onboarding #attrition
21
22 Jan 2024
Read the full interview from Ian Chappell and Andrea Meyer here โคต bit.ly/3HusWeU
#ManagerExperience #Interview #CX #EX
76
18 Jan 2024
17
18 Jan 2024
Including:
โ๏ธ How to create a great development framework
๐ Why you should reconsider the definition of โsuccessโ and โexcellenceโ
โฒ๏ธ Implementing time management โคต๏ธ
bit.ly/48Wliph
#FrontlineManagers #EmployeeEngagement #BestPractices
26