Joined May 2015
- Tweets 1,027
- Following 637
- Followers 403
- Likes 1,395
113 Photos and videos
Pinned Tweet
1 Mar 2023
Royal Mail CEO Simon Thompson has admitted in Parliament that the business hasn’t met its public service obligation “for some time”.
Despite this, the regulator responsible - Ofcom - is nowhere to be seen.
medium.com/p/8cbd07f818df
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4 Jul 2024
This is mad - @CitizensAdvice helps 1 person every 5 seconds with cost-of-living issues. Big opportunity now for @UKLabour to fix it if this exit poll is right!
1 Jul 2024
This is the living standards election. Voters will judge the next government on what they’ll do to tackle this.
At @CitizensAdvice we’re helping 6000 people a day with cost of living issues - that’s one every 5 seconds. They need a ladder out bigissue.com/opinion/general…
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Charlotte Witsø retweeted
4 Jul 2024
Voting today? 🗳️
Here's what you need to remember ✅ #GeneralElection
ALT Image shows text that says, "Polling stations are open from 7am until 10pm," "You'll need to bring a photo ID card," "You don't need your polling station by searching online," and "If you can find your polling station you can register for an emergency proxy vote."
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Charlotte Witsø retweeted
3 Jul 2024
Worried your #PostalVote won't arrive in time?
Here's what to do ⤵️ #GeneralElection
1 Jul 2024
Thousands fear they will lose vote in UK election after postal ballot delays theguardian.com/politics/art…
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Charlotte Witsø retweeted
3 Jul 2024
Our Money Adviser Abi, worked hard to have the debts written off on discretionary grounds given the client's difficult circumstances - we've just heard the final one has been cleared!
#WeAreCitizensAdvice
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“It’s heartbreaking to admit this as the leader of the nation’s biggest and best-known advice provider, but sometimes advice simply isn’t enough.” 💷
Dame Clare Moriarty, chief executive of @CitizensAdvice writes for the Big Issue. ⬇️
bigissue.com/opinion/general…
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Charlotte Witsø retweeted
26 Jun 2024
In the 5 weeks since this election was announced, @CitizensAdvice has helped 30,000 people with access to crisis support. That’s food banks and charity grants.
It's essential that both leaders set out how they plan to tackle the landslide in living standards. #LeadersDebate
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Charlotte Witsø retweeted
14 Jun 2024
We're looking for a Senior Fellow to join us for a 6 month fellowship. This role will work closely with our policy staff to assist with JUSTICE’s workstream on securing access to justice: reviewing the Windrush compensation, EU Settlement Scheme & Afghan Resettlement Schemes 👇
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Charlotte Witsø retweeted
12 Jun 2024
Rishi Sunak and Keir Starmer will head to Grimsby and Cleethorpes this evening to set out their priorities for government in the #BattleForNo10 Sky News debate.
Let's zoom in on what issues are a priority for people living there... ⤵️🧵
ALT Text reads, 'This is the Living Standards Election'.
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Charlotte Witsø retweeted
11 Apr 2024
It was good to talk with the @OxfordCAB team recently about all the amazing work they do supporting local people with specialised advice.
We discussed our shared work in supporting people facing the cost-of-living crisis, and holding Royal Mail to account.
ALT Photo of me with five staff from Citizens Advice, standing in front of a blue and white Citizens Advice roller banner
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Charlotte Witsø retweeted
13 Mar 2024
Delighted to drop in and support @CitizensAdvice Address and Collect campaign. ✉️
People experiencing homelessness can often struggle to receive post because they may have no fixed address, which can stop them getting the services and support they most need.
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Charlotte Witsø retweeted
8 Mar 2024
5 years.
5 years we've been raising the problem of post exclusion, and it's only gotten worse.
Everyone deserves equal access to post ⤵️
citizensadvice.org.uk/policy…
ALT Image shows an icon of a letter. Text reads, "We're calling for 'Address and Collect' a free service where people could opt to collect their post at a post office.".
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Charlotte Witsø retweeted
27 Feb 2024
I am grateful to @bbcpanorama for coming to Oxford to discuss the ongoing issues of postal delays facing my constituents. I am in regular correspondence with Royal Mail about these issues. The service really needs to improve. 1/3
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1 Mar 2024
This happened to me recently - took seconds to sign up, yet it took 2.5 weeks of emailing and messaging the support team to cancel the service. Why is it always so much harder to exit than sign up? Almost as if companies do this on purpose 🤔
1 Mar 2024
Have you ever realised that when wanting to cancel a subscription, it was much harder to exit it than it was to enter it? And the complex cancellation process left you wishing you never got the subscription in the first place? You’re not alone⬇️
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1 Mar 2024
I see @RoyalMail has another late Friday afternoon announcement:
🔴 1st class stamps now cost almost 100% more than just 5 years ago 📈
🔴 Yet the company has failed to deliver for consumer for nearly half a decade
🔴 4th price hikes in just 2 yrs
bbc.co.uk/news/business-6844…
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1 Mar 2024
This comes just 4 days after @BBCPanorama aired fresh allegations of @RoyalMail prioritising parcels over letters - which would be a breach of its legal duties.
Who has consumers' back in this monopoly market? @Ofcom 🤷🏻♀️
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28 Feb 2024
Beth Foley from @CitizensAdvice talked to Panorama about the serious harm delays cause for our clients⤵️ Late bills, benefit decisions and hospital appointment letters.
Royal Mail hasn't delivered for nearly half a decade yet prices have almost doubled📈
26 Feb 2024
First-class letters cost £1.25 and should arrive the next working day
Ten years ago, 92.5% of first-class post arrived on time
By the end of last year, it was down to 74.2%, according to Royal Mail figures
More on @BBCOne at 8pm
bbc.co.uk/programmes/m001wsy…
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28 Feb 2024
Late post has real consequences - at @CitizensAdvice we continue to support clients who've missed bills, benefit decisions and hospital letters because of Royal Mail delays. Brighton was the second hardest hit area last quarter - only 51.5% of 1st class post delivered on time!
26 Feb 2024
I can relate to the experience of @AnnelieseDodds on #Panorama being fobbed off by @RoyalMail pretending there is no problem when our constituents are telling us how bad it is. Last week I wrote to CEO Martin Seidenberg demanding answers - enough is enough carolinelucas.com/caroline/p…
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28 Feb 2024
Powerful story from @fsb_policy. At @CitizensAdvice we found 1 in 4 were hit by delays in Dec/Jan. 66% of those received no letters for at least one week.
People already wait too long for their post, cutting delivery days in half won't fix the issue.
27 Feb 2024
📮 Proposed cuts to Royal Mail services could cause serious disruption for 1.3 million SMEs, and to the UK economy more broadly.
Changes to postal services cannot leave small firms short-changed.
FSB member @AlyssaJewellery spoke to @theipaper 👇
inews.co.uk/news/royal-mail-…
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28 Feb 2024
So frustrating to see long standing issues for consumers in Oxford. Only half of 1st class post delivered on time in Oxford in the last quarter. At @CitizensAdvice we continue to help clients who come to us about delays. People miss bills, benefits decisions, hospital letters etc
27 Feb 2024
I am grateful to @bbcpanorama for coming to Oxford to discuss the ongoing issues of postal delays facing my constituents. I am in regular correspondence with Royal Mail about these issues. The service really needs to improve. 1/3
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8 Feb 2024
Really interesting report out today from @HLIndustryCom. Great to see evidence from @CitizensAdvice taken on board re. the need for a properly funded, independent consumer champion for mobile and broadband.
committees.parliament.uk/com…
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