Customer Experience Expert, still happy sharing about #cx #custserv #customercare #experienceclient.
Joined January 2012
- Tweets 7,451
- Following 93
- Followers 1,230
- Likes 870
91 Photos and videos
13 May 2024
Au service client, une ressource pas préparée ni équipée est une ressource desarmée. #experienceclient #serviceclient
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19 May 2023
« Les logiciels les plus simples sont, en pratique, les moins bien codés. » ~ Loi de Bram
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19 May 2023
Pourquoi tu m’appelles usager alors que j’m’appelle client ? #relationclient buff.ly/2W9hYT7
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18 May 2023
Why Smart Companies See Customer Experience as the Prime Differentiator, and How They Do It. #cx buff.ly/2B4xsSn
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17 May 2023
« Revolve your world around the customer and more customers will revolve around you. » ~ Heather Williams
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17 May 2023
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10 May 2023
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9 May 2023
Les règles pour un SAV efficace : quels sont les conseils à suivre ? #serviceclient #experienceclient paper.li/e-1484125168?read=h…
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8 May 2023
« Success is not final, failure is not fatal: it is the courage to continue that counts. » ~ Winston Churchill
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8 May 2023
7 Customer Support Tactics to Increase Sales and Make Your Customers Happier. buff.ly/2RFRULT #custserv #techsupport
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5 May 2023
« In customer service you have the power to make someone’s day. Never take that responsibility and opportunity lightly! » ~ @jtwatkin
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5 May 2023
Recueil des bonnes et mauvaises pratiques en gestion de la relation client. #relationclient #serviceclient buff.ly/1Nc5csw
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3 May 2023
« If you have the confidence to speak with people, you can solve their problems. » ~ Steven Lowell
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3 May 2023
6 Ways to Establish a Winning Customer Service Culture. #custserv cxservice360.com/?p=7167 via @service360blog
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26 Apr 2023
Dans sa quête le client a toujours besoin d'une aide providentielle. #experienceclient #relationclient
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26 Apr 2023
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24 Apr 2023
« Truth builds trust. It's a customer-focused leadership essential. » ~ @marilynsuttle
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