Joined March 2009
31 Photos and videos
Today we are making some significant announcements about Fin. We have been building out fin as a 'Customer Agent' with specialised roles and today we are enabling Fin Sales Role for our customers.
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Compelling read from @eoghan on the incredible transformation that is taking place @intercom as we see the impact of our AI agent for customer service, Fin.
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Declan Ivory retweeted
24 Sep 2025
Hello from London 🏴󠁧󠁢󠁥󠁮󠁧󠁿 Today @samjforde is at the @intercom Fin workshop soaking up brilliant talks like this one from @decivory 🤩
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30 Apr 2025
On May 21, Built For You goes live - real audience, real talks on what performance looks like in the AI era with leaders in the space like Lovable & Consensys. If you lead a support team, this is worth your time. Join us live on X, May 21 → inter.com/bfyl25x #BFYLondon
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Declan Ivory retweeted
3 Mar 2025
New blog alert: we're now sharing our new ideas as much as possible! We had a recent realisation inside Intercom. We’re having the most amazing conversations inside our four walls about building a cutting edge, valuable customer focused AI product, but if you didn’t work here, you’d never know. We’re learning a lot fast, and we think we can help others learn too. So we’re doing a few new things: 1 We’ve launched a *new blog*, where we’ll share some of the latest ideas we have. Link in the comments! 2 We’ve started *building in public* more, sharing early demos of things we’re working on. We’ve shared 3 so far, and you can expect at least 1 a week going forward. 3 We’re also about to launch a dedicated technical AI blog, where our AI team will go deep on the experiments they are running, and what we’re learning. Our goal with these is to hopefully help you learn from what we're doing, get you thinking, and also to start some discussions so we can learn also. We've more to come, watch this space. Link in the comments to the blog where you can also watch our demo videos :)
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12 Dec 2024
Compelling viewing - musical pioneer, visual artist, and activist Brian Eno and award-winning actor, author, and comedian Stephen Fry – come together to unpack the profound transformation AI is bringing to our world. youtu.be/Aht2l0wT6pg

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Declan Ivory retweeted
25 Jun 2024
Every other month, we package up all the new tech we've just built and bring our product leaders together to demo it to our customers and the world. We call these shows Built For You. The last one was chaotic and amazing. We had 5k people live in the comments, cracking jokes and sharing love. If you're an @intercom fan, or just Intercom curious, I think you'll enjoy. The next one in live on LinkedIn in two days! inter.com/bfy-jun
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Declan Ivory retweeted
It's 526 days since ChatGPT launched and for every single one of them we've been thinking about what the future of Customer Service is in an AI-First world. Here's Episode 2 of Off Script, with @Padday breaking it all down and building it all back up again Enjoy!
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Declan Ivory retweeted
9 May 2024
Off Script 2 is live! In this episode, @Padday explores this pivotal time in technology, and how AI will transform how we relate to the businesses we frequent. How our expectations for what great service looks like will rise. And what it will take businesses to meet them.
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10 Apr 2024
Guess what? The future of Customer Service is now only 1 hour away ... register here - inter.com/bfy-apr
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10 Apr 2024
Today is the day! The future of CS is here ... or will be in just under 2 hours. Register here - linkedin.com/events/builtfor…
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Declan Ivory retweeted
4 Apr 2024
Welcome to Off Script! In episode 1, @destraynor shares some poignant and emotive ideas to help us understand the great importance of this time in tech, some stories about our internal reaction to the dawn of modern AI, and some frameworks for how you can respond too. Enjoy.
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Declan Ivory retweeted
2 Apr 2024
These are real reactions from real customers. And on April 10th, we’ll be letting the whole world in on our little secret. Curious? You should be. Join us LIVE on LinkedIn as we unveil the beginning of a new era in customer service. If the comments from our beta testers are anything to go by, you really shouldn’t miss it! Watching is easy, no registration required. Simply click "Attend" at inter.com/bfy-apr and you’ll be notified when we’re live 🔴
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28 Mar 2024
Put April 10th in your diary to hear first hand about the next wave of innovation from @Intercom. Sign up here inter.com/bfy-apr
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Declan Ivory retweeted
28 Mar 2024
15 minutes to see the future of Customer Service? That's a fair swap. We're going live with some BIG news about our latest AI breakthrough on April 10th over on LinkedIn. You could watch it later–but you’ll miss out on the live AMA with our leadership team in the comments 👀 Watching is easy, no registration required. Simply click "Attend" here inter.com/bfy-apr and you’ll be notified when we’re live 🔴
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Declan Ivory retweeted
New One Drops: Are you ready to dive into the future of customer service? 🚀 Join me as I unpack the mind-blowing insights shared by guest Declan Ivory @decivory from @intercom on "The Science of CX" podcast hosted by Steve Pappas! 🎙️ Get ready to be inspired! #CX #AI
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30 Nov 2023
Just love our new Intercom Phone capability - fully integrated into the platform and offering the best phone experience available.
29 Nov 2023
When you see yourself as a company creating a better future, oftentimes it's easy to discard a technology that has been around for a long time. That's understandable, times certainly change. For example, it's simply a fact that we don't phone each other nearly as much as we used to. We message instead. But sometimes, the old way is still the best way. If you urgently need to communicate, you phone. If you need a big conversation, you phone. Customer Service is no different. Messaging is taking over and will certainly be the dominant channel. But sometimes, if it's urgent, it needs to be phone. If it's technically complex, it needs to be phone. So today we launched Intercom Phone and it is a fantastic experience. It is natively built into Intercom so is easy and immediate to use. Jump between messaging and calling with one click, no jumping around tabs or tools. Intercom Phone has full video calls and screen sharing. And it can be configured to work whatever way you want with our no-code Workflows. Phone is a deep space, and we've more to do. But Intercom Phone is truly the best user experience on the market for Customer Service teams and their customers. Check out the video for a 90 second walkthrough, and intercom.com/phone to try it out!
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