Leading brands use Directly to support customers with cutting-edge AI and on-demand customer care.
Joined July 2010
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We’re excited to announce Directly’s new product, Darwin, the first AI chatbot for the SaaS industry. Read the full announcement below! directly.com/blog/introducin…
ALT Saas Needs a New Approach.
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"When a customer has a negative experience, they will stick to a business for less than a year and will start looking for other options." Here are 5 ways #CX determines the lifeline of a business by @Hyken. hubs.ly/H0WfVwB0
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It's time to look beyond the contact center for better service results. In this complimentary report, @Forrester outlines why #CX leaders should leverage the #gigeconomy for better #CX. hubs.ly/H0WfQh80
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Working together to make a difference & ensure equity and equality for everyone. We're proud to celebrate #WomensEqualityDay today and every day!
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Finding resilience in an unpredictable world with this ABC strategy for #CX leaders. directly.com/blog/achieving-…
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16 #customerservice trends & qualities of superior support providers that sound a lot like our network of on-demand experts. hubs.ly/H0VskH_0
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Did you know that improving #CX by 1 point can lead to more than $1 billion in additional revenue? This new @Forbes article highlights 9 other reasons leaders should take note of the power of good CX. hubs.ly/H0VskzQ0
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Still on the fence about implementing a #freelance - or #gig - support labor model? We debunk 6 of the most common myths about this rapidly growing & talented workforce. directly.com/blog/debunking-…
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New Forrester report explores the rise of the #gigeconomy & how #CX leaders can use gig labor models to drive imved #custserv results. Read the full report here! hubs.ly/H0TZ3NW0
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"Fine" doesn't cut it when creating memorable experiences. @CMSWire explores how to "wow" your customers & deliver exceptional #CX. hubs.ly/H0TbXxS0
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Back to #CX basics. We outline the 8 core principles of a successful on-demand #customersupport network. directly.com/blog/core-princ…
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It'll take more than money and a mandate to move the needle in delivering better CX. Here are 3 qualities of innovative #CX leaders, according to CMSWire. hubs.ly/H0SHy_r0
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"86% of customers will pay more for a better #customerexperience." Here are a few pointers to ensure you're giving them the best experience possible. hubs.ly/H0SHlb40
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Four considerations in building true brand loyalty among your customers. hubs.ly/H0SdvRy0 #CX
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Providing a positive #customerexperience is critical—especially in the always-on digital age. Here's how @Microsoft is using on-demand experts to quickly handle millions of #support inquiries per year. hubs.ly/H0R8Qbz0
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Brands are investing heavily in #CX tech, but "it's not about more technology, it's about the right technology that delivers value." A look at what customers will expect moving forward. hubs.ly/H0R8MSh0 by @CIOdive
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Here's what #CX leaders need to win in the new 'Experience Economy.' directly.com/blog/in-the-exp…
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The importance of hybrid work & other key elements shaping the post-pandemic #workforce dialogue. weforum.org/agenda/2021/06/t…
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It's all about the customer. Ensure your customers stay happy by prioritizing these 7 #customerservice elements, compliments of @hyken. hubs.ly/H0QJ3-B0 by @Hyken
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