Knowledge management, complexity in human systems. UNICEF. Tweets are my views only. Retweets do not imply agreement. Festina lente.

Joined March 2007
4 Photos and videos
Pinned Tweet
17 Aug 2016
Don't push ppl to 'share knowledge'. Create an environment where they are connected & can respond to real needs.is.gd/MNNjjw

1
3
3
21 Dec 2022
Hey @AirCanada , you cancelled my flight and asked me to call your customer service # to get a refund...and when I call, you say the number is unable to take my call and unable even to put me on hold. What am I supposed to do???
1
1
3,544
Reworking my classic matrix as a thought experiment, but it may be better as a Cynefin map
7
47
163
Eric Mullerbeck retweeted
“A minor item in the news, which may grow larger in time, is the establishment of the International Children’s Fund under U.N.O. ..." - Dec 10, 1946 Kudos to the team archiving pieces of @UNICEF's history so that we may preserve our past as well as our future. #ForEveryChild
73 years ago today, after World War II and on the eve of @UNICEF's foundation, the first Executive Director Maurice Pate wrote this letter. His words still ring true today #ForEveryChild.
14
20
Eric Mullerbeck retweeted
73 years ago today, after World War II and on the eve of @UNICEF's foundation, the first Executive Director Maurice Pate wrote this letter. His words still ring true today #ForEveryChild.
1
80
286
Eric Mullerbeck retweeted
One of the best things I’ve seen this week! Let’s get that metadata right - so much missing value for ECM. x.com/sympmarc/status/912726…

New “Attention View” highlights missing metadata in @SharePoint for action. Great for ECM! @MSIgnite
1
5
4
Eric Mullerbeck retweeted
Interesting: #Microsoft has announced Workplace #Analytics to help manage/optimize digital work blogs.office.com/en-us/2017/… #digitalworkplace
6
24
28
5 Jul 2017
Soft skills are permanent. Hard skills are temporary. From @hjarche via @helenbevan jarche.com/2017/06/soft-skil…

5 Jul 2017
Fun way to understand #cynefin: bit.ly/2tqh6v9 HT @chriscorrigan

1
5 Jul 2017
Toughest challenge in a new metadata model: document types. 'Why do we need those, I know what it's called!' :(
Eric Mullerbeck retweeted
#Office365 has become a #digitalworkplace juggernaut. #Groups is the #socbiz fabric. Now good #mobile apps too. zdnet.com/article/examining-… #ESN
1
31
54
Eric Mullerbeck retweeted
The #intranet should be more than an ‘internal website’ or a blog-like news system:
3
3
Eric Mullerbeck retweeted
Enterprise #UX in three words from @andyzimmerman: access, usability and usefulness #intranets2017
1
13
23
25 May 2017
This is really about Facebook Workplace, Slack and Teams but it's still a good set of tips. x.com/WorkingEvolved/status/…

When Your Intranet is Too Successful - tips from @tangowork bit.ly/2rzskfQ #esn #intranet #digitaltransformation #success
25 May 2017
UNICEF also looking for a Digital Workplace Publishing Manager: unicef.org/about/employ/?job… #digitalworkplace #vacancy #opportunity

25 May 2017
UNICEF is looking for a Digital Workplace Project Manager: unicef.org/about/employ/?job… #digitalworkplace #vacancy #opportunity Pls retweet

16 May 2017
Dynamic groups the best of the new #Yammer features. ICT should do exactly that: simplify life with algorithms. #DigitalWorkplace
2
2
Eric Mullerbeck retweeted
After action review also well described in #unicef knowledge exchange toolbox #SocialNow unicef.org/knowledge-exchang… by @ithorpe and @EMU x.com/garniera/status/862625…

11 May 2017
Easy & powerful concept : After Action Review bit.ly/2pnCxOK #SocialNow
1
1
18 Apr 2017
Remember heuristic evaluation? Here's a new take on it: PURE #usability x.com/NNgroup/status/8540512…

Quantifying and Comparing Ease of Use Without Breaking the Bank bit.ly/2pr1gks #usability #metrics #UX