Joined December 2021
- Tweets 8,108
- Following 685
- Followers 37,960
- Likes 47,590
1,425 Photos and videos
Pinned Tweet
Jan 15
I used to spend hours keeping screenshots in my docs up to date.
Click through the app. Screenshot. Crop. Annotate. Upload. Repeat...
Starting from today. Never again.
🖼️ Introducing screenshot automation for your docs.
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Wilson Wilson retweeted
Jun 13
I found an AI tool that creates a help center from code changes and support tickets
Tools You Need to Know - (Day 237)
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Jun 11
Incredible!
Posted a shot of my pricing page and @YS recorded a ~7-minute video tearing it down.
SO much to steal.
If you're building a software product, you need to watch this.
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Jun 11
How to raise your prices (and get free marketing for doing it).
1. Grandfather existing customers
2. Make limits for early adopters more generous.
3. They shout you out on social media
???
5. Profit
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Jun 11
I’ve been trying to fix two bugs in Ferndesk for months now
One was a weird prosemirror editor bug.
Another was a proxy issue that only happened in certain production environments
I haven’t had time to properly debug. And codex could fix neither
But Fable one-shotted them
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Jun 9
9 months ago, Jose Julio at @Metricool DM'd me.
They help 3.5M professionals manage social media, in 7 languages
They needed docs automation at scale.
Today, @FerndeskHQ helps keep their docs current and gives their agents better context
Proud to have them as a customer 🥰
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Jun 6
Another reason you should do this:
Tell Codex/Claude Code:
/goal Refine our prompts tools until our agent scores 90% on this eval
Then go for a swim 🏊
A couple hours later, and your agent's performance will have improved dramatically!
Jun 4
By far, my greatest regret running an AI startup is not setting up evals soon enough.
I’d swap out models/prompts, vibe with the agent for a bit, and ship it.
But I had no idea whether I was introducing regressions or not.
Finally shipped one, and the results are intriguing
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Jun 4
By far, my greatest regret running an AI startup is not setting up evals soon enough.
I’d swap out models/prompts, vibe with the agent for a bit, and ship it.
But I had no idea whether I was introducing regressions or not.
Finally shipped one, and the results are intriguing
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Jun 4
If I've learned anything from building this, it's that it's useless judging models by public benchmarks.
Create an eval for your specific use-case, and judge models against that.
Never in my wildest dreams would I have imagined open models outperforming SOTA ones for my specific use-case.
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Jun 4
All that said, the bench is still very much a WIP.
Lots of problems and cases I'm yet to add fixtures for.
But now when customers complain about bad behaviour, I can add a test case, and tune my prompts until the models consistently pass!
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Jun 2
Finding a good bank for Ferndesk as a Nigerian founder was next to impossible.
But then Stripe gave us early access to treasury and it completely changed how we operate.
Was an honor to shoot this. Thanks @stripe 🙏
I think it's important people see the real value of stablecoins.
Instead of waiting days, money can move almost instantly.
For startups, that's a big deal.
A while back, we helped @euboid at Ferndesk get set up with stablecoin-backed cards through Stripe Treasury.
That means founders can pay contractors, earn rewards on card spend, and operate their businesses regardless of where they're located.
This is what we're building with Stripe Treasury.
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May 28
a customer said they found us on @mobbin
i thought... no way
turns out my solo, bootstrapped app is listed between claude, cloudflare and linear
we've come full circle 🥹
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May 25
finally shipped a new landing page!
✨ never write another help article → ferndesk.com
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Wilson Wilson retweeted
May 23
Main reason I love Tiptap? Extensibility.
We dropped a custom multi-code block right into the editor. Tabbed files, syntax highlighting, language switching. No forking, no second editor. Just a custom node on the ProseMirror core.
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