Excellent thread here about the journalistic failings of that openly transphobic BBC article. I got the same response to my complaint. What got me was the insistence that they'd also received praise, like that was proof of balanced reporting. But the two don't have equal weight
I'm sure lots of people received their responses today from the BBC's complaints team about that deeply anti-trans piece. While I fiercely rail against what the piece said on a personal level, there are some basic journalistic points that I feel this response glosses over.