The bank that’s there for you 24/7. Looking to for help? Speak to us @firstdirecthelp.
Joined November 2008
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May 6
first directory will close on 31 July. There is some extended cover, at no cost to you, for specific circumstances up to 31 October.
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May 6
For further information on that cover please refer to your letter, our website firstdirect.hsbc/6017BB5ODJ or call us direct on 0800 0113461 8am – 10pm Monday to Thursday or 8am - 8pm Friday to Sunday.-Kelly
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Feb 8
Our telephone services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused.
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Feb 8
We’re sorry some customers are having problems when contacting us on the phone. Our team are working to get everything back up and running. If you can, please make use of our Online and Mobile Banking services. We’re sorry for any inconvenience this may cause.
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18 Nov 2025
Following the recent severe weather conditions in the UK, we wanted to remind you that we’re here to help whenever you need us, day or night, by phone or chat.
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30 Sep 2025
Our Online and Mobile Banking services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused.
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30 Sep 2025
Service Update 11:40am: Services are now recovering, and we’ll continue to monitor closely. We apologise for the inconvenience and thank you for your patience.
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30 Sep 2025
We understand some customers are having issues accessing banking services right now. We’re really sorry and our team are working hard to get everything back up and running. We will share an update as soon as possible.
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27 Aug 2025
An earlier issue with banking services is now resolved. We’re really sorry to all those impacted - we’ll continue to monitor closely and thank you for your patience.
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27 Aug 2025
Service Update 15:15pm: Services are now recovering, and we’ll continue to monitor closely. We apologise for the inconvenience and thank you for your patience.
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27 Aug 2025
We’re sorry that some customers are continuing to experience issues accessing banking services, we’re working hard to get this fixed and will provide an update as soon as possible
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27 Aug 2025
Service Update 12:45pm: we're really sorry that some services are currently unavailable in Mobile and Online Banking. We understand this is frustrating, and our teams are working hard to fix the issue.
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27 Aug 2025
We understand some customers are having issues accessing banking services right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.
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28 Feb 2025
Service Update 09:50: Customers can now make payments as normal via mobile and online banking following an earlier issue. Our teams continue to monitor. Very sorry to anyone who has been inconvenienced this Friday morning.
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28 Feb 2025
We understand some customers are having issues making payments right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.
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4 May 2024
We're really sorry for the disruption to mobile and online banking. All services are available.
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4 May 2024
2pm Service Update: We’re very sorry that some customers are having issues accessing personal online & mobile banking. The issue is intermittent, so please keep trying. Debit & credit cards, digital wallet & ATMs working. You can authorise online card purchases via SMS.
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4 May 2024
We are continuing to see intermittent disruption to personal mobile and online banking. We are working hard to get a fix in place and are sorry for the inconvenience this is causing.
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4 May 2024
Service update: we understand some customers are having trouble accessing mobile and online banking as usual right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible
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25 Apr 2023
Our Online and Mobile Banking services are recovering. You should be able to use the services as normal. Thank you for your patience and we’re sorry for any inconvenience this may have caused.
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25 Apr 2023
We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible.
In the meantime, please don’t delete or re-install our App.
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