@firstdirecthelp profile picture
first direct help @firstdirecthelp

Official @firstdirect help account, here for you 24/7. DM or chat with us on mobile or online banking. Don’t post any personal information.

Joined November 2011
  • Tweets 126,995
  • Following 0
  • Followers 12,925
43 Photos and videos
Our telephone services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused.
4
3
1,530
We’re sorry some customers are having problems when contacting us on the phone. Our team are working to get everything back up and running. If you can, please make use of our Online and Mobile Banking services. We’re sorry for any inconvenience this may cause.
2
1,835
Our Online and Mobile Banking services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused.
7
3
2,113
Service Update 11:40am: Services are now recovering, and we’ll continue to monitor closely. We apologise for the inconvenience and thank you for your patience.
2
1
3
2,107
We understand some customers are having issues accessing banking services right now. We’re really sorry and our team are working hard to get everything back up and running. We will share an update as soon as possible.
3
6
2,033
An earlier issue with banking services is now resolved. We’re really sorry to all those impacted - we’ll continue to monitor closely and thank you for your patience.
1
4
1,937
Service Update 15:15pm: Services are now recovering, and we’ll continue to monitor closely. We apologise for the inconvenience and thank you for your patience.
1
1,804
We’re sorry that some customers are continuing to experience issues accessing banking services, we’re working hard to get this fixed and will provide an update as soon as possible
1
5
1,971
Service Update 12:45pm: we're really sorry that some services are currently unavailable in Mobile and Online Banking. We understand this is frustrating, and our teams are working hard to fix the issue.
2
1
3
2,502
We understand some customers are having issues accessing banking services right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.
5
3
8
3,317
Service Update 09:50: Customers can now make payments as normal via mobile and online banking following an earlier issue. Our teams continue to monitor. Very sorry to anyone who has been inconvenienced this Friday morning.
4
13
4,446
We understand some customers are having issues making payments right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.
19
4
36
11,526
We're really sorry for the disruption to mobile and online banking. All services are available.
14
1
12,768
2pm Service Update: We’re very sorry that some customers are having issues accessing personal online & mobile banking. The issue is intermittent, so please keep trying. Debit & credit cards, digital wallet & ATMs working. You can authorise online card purchases via SMS.
1
2
10,724
We are continuing to see intermittent disruption to personal mobile and online banking. We are working hard to get a fix in place and are sorry for the inconvenience this is causing.
2
4
9,207
Service update: we understand some customers are having trouble accessing mobile and online banking as usual right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible
12
11
9,644
Our Online and Mobile Banking services are recovering. You should be able to use the services as normal. Thank you for your patience and we’re sorry for any inconvenience this may have caused.
28
1
7
24,989
We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App.
18
23
26,126
Our Cards services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused. Please give us a call if you are still having any issues.
5
2
14,216
We're sorry that some customers are having problems with their Cards. Our Teams are working to get everything back up and running as soon as possible.
12
1
5
15,016
Load more