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Gianluca Ferranti @gferranti

Co-founder & Ceo @ Vivocha | 20 years of experience in B2B ICT markets | Multichannel, CRM & Customer Engagement, Digital Marketing

Joined April 2008
  • Tweets 1,724
  • Following 548
  • Followers 478
43 Photos and videos
The Data-driven Approach to a Better Customer Experience vvc.me/3ec3Pjp
VISUAL APPRAISAL – THE DIGITAL SOLUTION FOR THE INSURANCE SECTOR vvc.me/3r7vu8k
Be there for your Customers, at the right time and place - Vivocha is the perfect tool for online customer support in these extraordinary times, thanks to its innovative features. vvc.me/33aY6CZ
Verti aumenta le vendite digitali grazie all'Online Engagement - Più soddisfazione e meno abbandoni, con l’ingaggio multicanale di Vivocha sul sito Verti vvc.me/2Q85WHY
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Exceeds Millennials Expectations in Customer Experience vvc.me/348stsD
Black Friday is Coming. Is your Customer Service Ready? vvc.me/2sqtbUT
Top 6 Customer Experience Trends for 2020 vvc.me/2DgTXkD
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Check out my latest article: BUILDING THE BUSINESS CASE FOR REMOTE ADVISORY SERVICE linkedin.com/pulse/building-… via @LinkedIn

BUILDING THE BUSINESS CASE FOR REMOTE ADVISORY SERVICE

“Financial institutions are searching for new avenues to connect with customers and sell their products" Moving to a Digital Customer Engagement solution will not only provide a substantial competi...

linkedin.com
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Gianluca Ferranti retweeted
CMI Magazine@CMIMagazine1
27 Mar 2019
Bruno Natoli e Fausto Curridori di @vivocha ci parlano di Trasforming Customer Service: A New Digital Experience a #CSC19
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Gianluca Ferranti retweeted
CMI Magazine@CMIMagazine1
27 Mar 2019
"noi vogliamo che l'automatismo ci tolga i fastidi, l'engagement deve essere sempre ibrido" Bruno Natoli e Fausto Curridori di @vivocha a Customer Service Conference #CSC19 #27Marzo
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Vivocha: breaking through the conventional customer experience. The CIO Applications' article valorizes the forward-thinking perspective of the company about the Next Generation Customer Care. lnkd.in/dRbqKqD
Technical Presales & Project Manager – International Markets Location: Italy (HQ) or the UK or home working. Trips to Italy (Milan and Cagliari) are to be expected on a regular basis. This is an excellent chance to join an expandi…lnkd.in/dG7dKNz lnkd.in/dqW57hn
As Stephen Hawking said, “creating effective AI could be the biggest event in the history of civilization or the worst. We just don’t know.”
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what do you think of Mckinsey views on blockchain? Is it the new Hype? bit.ly/2JZyqyx
Vivocha Strengthens Italian Operations with Appointment of Bruno Natoli as Head of Domestic Market vvc.me/2Q3Mk5P
Gianluca Ferranti retweeted
Talkative@talkativeuk
7 Aug 2018
Read this if you care about your customers #webchat #webrtc #CustomerExperience buff.ly/2HF78Mr
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Gianluca Ferranti retweeted
GetApp_CustServ@GetApp_CustServ
23 Feb 2018
🎉 Good job, @vivocha you are in the top 25 #CategoryLeader for #CallCenter solutions. bit.ly/2HGgPuL #CustServ
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Vivocha announces integration with WhatsApp Business, extyending Real-time messaging service to Whatsapp users. vvc.me/2vDUMQv

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Vivocha getting bigger and more international: our welcome to Carl Robson, Director of Global Alliances vvc.me/2LooSyg
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Genertel, ING, Infinity RTI winners at CMMC Awards 2018 vvc.me/2HCbJCD
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