🧑‍🔧 Hiring: Customer Service Business Process Specialist (Mandarin Speaker) - Binance 📍 Asia / South East Asia | 💼 Full-time | 🧑‍💻 Customer Support | 🕐 2 hours ago - June 16, 2026 The company is looking for a Customer Service Business Process Specialist (Mandarin Speaker) to enhance operations and support process improvements in their Customer Experience team. 📋 Responsibilities include: - Prepare, review, and update CS-related SOPs, Macros, Announcements, and FAQs to ensure clarity and consistency in service delivery - Manage CS enquiries and tickets, ensuring timely resolution while identifying opportunities for process enhancements and proposing relevant improvements - Monitor BU chat/helpdesk daily performance; identify gaps and propose actionable, data-backed solutions - Conduct data and case analysis to support decision-making, continuous improvement, and overall customer satisfaction - Collaborate with cross-functional teams (e.g., Product) to design and execute CS-related process improvement initiatives - Be responsible for promptly attending to and managing any ad-hoc tasks or issues that may arise from time to time - Evaluate and track the impact of implemented changes to ensure alignment with CS goals and KPIs - Provide training materials, such as CS quizzes, and support knowledge transfer on updated processes and best practices - Assist in organizing and preparing for regular BU and internal meetings - Stay updated on industry trends and customer support innovations to keep CS operations future-ready 🔑 Requirements: - Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders - Proficient in office tools, incl. word and spreadsheets (Boffice/Gsuite) - Experience in CS operations and SOP management - Familiarity with Haodesk systems and internal communication workflows - Strong communication, data analysis, problem-solving, and collaboration skills - Open to flexible working hours and eagerness to take on new challenges and adapt to change 📩 To apply: Apply via the official link. Applications will be reviewed on an ongoing basis. 🔗 Original post: jobs.lever.co/binance/ba1c88… ⚠️ DYOR! I don’t verify every job. If someone asks to run files (even from GitHub) or ask for payment 🚩 likely a scam. ❗️ I'm not hiring myself! I just sharing fresh web3/crypto/blockchain roles DAILY for all levels! 💡 For Interns & juniors → t.me/crypto_vazima_english 💼 Mid/senior jobs → t.me/web3_jobs_crypto_vazima #Binance #CustomerService #Web3Jobs #CryptoJobs #Mandarin #RemoteJobs #Blockchain #Hiring #ProcessSpecialist #CSOperations

弊社と関連会社のゼロワングロース株式会社で共同で提供するサービス「Revenue Acceleration Program (RAP)」の一環で開催するウェビナーのご紹介です📣 2024年に「世界のトップ25カスタマーサクセスソートリーダー」に選出されたAngeline Gavino氏を講師にお迎えし、フレームワークを用いて、収益成長と顧客維持を両立するスケーラブルなCS戦略の全体像と実践方法を解説します。 同氏が開発した独自のフレームワーク The CS Operating System™ を用いて、収益成長と顧客維持を両立するスケーラブルなCS戦略の全体像と実践方法を解説します。 🙌こんな方におすすめ ・カスタマーサクセス部門の立ち上げを検討している経営者・責任者 ・リテンションやLTV最大化に課題を感じている企業の方 ・現場の混乱から脱却し、仕組み化されたCS運用を目指す方 ・海外の先進的なCS組織の知見を自社に取り入れたい方 顧客維持と成長のためのスケーラブルなカスタマーサクセス戦略の設計 01growth.com/webinars/csstra… 📍日程：2025年7月11日（金） 📍時間：15時〜16時15分 📍形式：オンラインウェビナー ※日本語字幕あり 📍アジェンダ： ・オープニング ・顧客主導の新しい成長戦略 「Customer-Led Growth」 　Gainsight株式会社　プリンシパルソリューションコンサルタント　三橋秀太氏 ・持続的な成長とリテンションを実現する、スケーラブルなカスタマーサクセス戦略の設計 　CS RevSpeak　創業者兼CEO Angeline Gavino氏 ・Q&A ・クロージング #ポストセールス #CSOperations #カスタマーサクセス #RevOps #レベニューオペレーション #CustomerLedGrowth #Gainsight

I'm loving the amazing hybrid experience that @GainsightHQ is doing with #PulseEverywhere ! So excited to see my friend Melissa from @okta speak today about Building Programs that drive adoption at scale! #CustomerSuccess #CSOperations 🙌

In our latest #podcast episode, our host @anikazubair_ chats with Emmanuel Malanda, Global Head of Customer Success at @CalypsoTech about data driven workflows and scaling #CSOperations. Listen to the full episode now 👉 link in the comments!

If you aren't thinking 🤔 about aligned data 💾 integration when choosing a #customersuccess software, you should start. #csoperations #data