Verrai customerengaged, che tu lo voglia o no!
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13 Dec 2018
Om #customerengaged te worden staan B2B-organisaties voor andere #uitdagingen dan B2C-organisaties. Hoe word je nu echt customer engaged als B2B-organisatie? Customer Engagement Consultant Robert Viegen vertelt er op @CustomerTalk alles over. bit.ly/2QSAiji
28 Oct 2018
Maybe I have in retrospect, as I am generally involved with forward looking #socialhousing orgs, improving processes, systems & changing culture.
Getting it wrong or doing it badly only wastes money & alienates residents
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That makes no difference - my landlord has policies and procedures on a website; the staff never follow them.
When you ask for copies of the ones that apply to X situation, they say they don't have one, or the ones they do have 'don't apply' to whatever you're asking about.
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It was a manager who told me there was no policy or procedure.
I wrote to their superior. My email was sent through the complaints procedure.
Stage 1 and Stage 2 replies both backed-up the first manager.
Much later, on Twitter, I was told that there was a policy after all.
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28 Oct 2018
I would ask to talk to their supervisor, or manager to obtain it. Some staff genuinely do have no idea and maybe don’t have necessary knowledge or training TBH
No excuse for managers who will know better. Anyone managing 500 homes will have one
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28 Oct 2018
Or online filed complaint using self-service. All should be allocated a case number and named (landlord) owner, so resident can easily be followed up
Not unreasonable then to ask for a copy of the complaint procedure to be applied so all understand reaction times/priorities etc
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Can't DM you but I'm happy to talk on Twitter.
I'll start with the time I emailed my landlord using an email address they had put on a leaflet.
Waited 5 weeks for a reply; nothing.
When I chased it up, I was told the delay was my fault because I'd used the wrong email address.
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25 Oct 2018
You might have some legal protections against any 'revenge eviction', check with Shelter, law centre or other housing law advice service. england.shelter.org.uk/housi…
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22 Oct 2018
Pls DM me more details of your story & landlord
Hanx
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21 Oct 2018
It it doesn't stop them using it as an intimidatiin tactic, to put the fear into tenants. Check out how many tenants were afraid to give their names in this story, decent ordinary afraid of their #UKhousing #HousingAssociation landlord: themeteor.org/2018/09/28/tra…
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My landlord does not see complaints as an opportunity to improve. They have no desire to meet any new challenges or to better themselves.
When I escalated a complaint to Stage 2, my tenancy was then threatened.
I've been threatened because I am speaking out on Twitter too.
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21 Oct 2018
Tenants of poor landlords have no way of making golden opportunities to improve happen without escalating complaints, or sometimes spending months or even years contacting endless agencies to advocate for them. So can everyone please fill in the pinned consultation on regulation.
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21 Oct 2018
feedback on social media is not showing tenants don't know the complaints procedure. People protest when the procedures dont work as they should. Good landlords use complaints to improve or fix issues. Problems when complaints procedures get used to put complainants in the wrong.
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