ALT The text "What percentage of consumers say that customer support in their native language increases their satisfaction?" is displayed prominently in white text on a black background. An emoji of a thinking face is included at the end of the question. The top left corner displays "Disability:IN" and the top right corner displays "2024 Global Conference & Expo." The bottom includes the text "Real Talk: Valuing Equitable Communication with Deaf Customers" and the CSD logo. An arrow pointing right is at the bottom right corner, indicating to swipe left to see the next image.
ALT The text "72%!" is displayed prominently in white text on a black background. Below it, three bullet points highlight the benefits:
- Providing support in a customer's native language greatly enhances their experience.
- It leads to higher satisfaction and loyalty.
- For Deaf customers, this means using ASL for direct communication.
The bottom includes the text "Real Talk: Valuing Equitable Communication with Deaf Customers" and the CSD logo. The top left corner displays "Disability:IN" and the top right corner displays "2024 Global Conference & Expo."