I start with a 40% tip in mind, and then every time something is screwed up I remove 1% from that 40%... most of the time we land at about 18%... But the server has the potential to earn 40%. Here are some valuable "tips" for servers: 1. Don’t ask if I want more water. Just look. If the glass is half-empty, fill it. Awareness makes guests feel cared for. 2. Don’t forget my order. Ever. Write it down if you need to. Confidence in service builds trust — and trust gets tipped. 3. Do check the plate before it leaves the kitchen. You are the last line of defense between a guest and a manager’s apology. 4. Create an experience, not just a meal. Match your tone and pace to the restaurant’s energy. A $20 burger feels worth $40 when the service feels elevated. 5. Know your menu inside and out. If a guest asks for a recommendation, never say “I haven’t tried that.” You’re the guide, not a bystander. 6. Read the table’s rhythm. Some guests want conversation, some want quiet. The best servers can sense which one in 15 seconds. 7. Never disappear. The sweet spot between attentive and intrusive is checking in just before they need you. 8. Own the mistake before they do. Guests remember grace more than perfection. A quick apology beats a defensive excuse every time. 9. Upsell with purpose. Don’t push — inspire. “That Syrah pairs perfectly with your steak” lands better than “Want another drink?” 10. End strong. The last 60 seconds of service set the tip. Eye contact, gratitude, and a warm send-off seal the memory — and the math. #ServerTips #RestaurantLife #WaitstaffWisdom #EarnBetterTips #HospitalityMatters #CustomerExperience #ServiceIndustry #RestaurantTraining #ServerHacks #FoodServicePro

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Super week w/ SEFA , Great Lakes West, Kessenich's, Great Lakes Hotel Supply Company . Learned a ton, loads of fun and can't wait for the next conference! #foodservicepro #continuingeducation #foodserviceindustry #whygreatlakes #whykessenichs #dreamteam #foodserviceequipment

THANKS for the RT Jim...Have a great weekend!

MAHALO for the RT Jim...Have a HAPPY #FourthOfJuly

Fire king bakery taking the north east a lobster roll game to whole new levels #mikerussellknowsfood #foodservicepro

@pinkysmiles @FoodServcePress Just ask for a cup for free soda. We KNOW you're cheap, but don't lie! #FoodServicePRO