ALT Listening between the lines
ALT βThe quality of your attention determines the quality of other peopleβs thinking.β
ALT This was the second time I have done this course but still found I learnt things that I hadn't the first time round. Thank you.
ALT They were so good! Really gave great feedback about what we said and how it made them feel.
ALT A graphic showing the word 'Top Tips!' Followed by the word 'Listen' with a graphic of an ear receiving sound, and the word 'Repeat' accompanied by a line drawing of a talking head. The backrground is yellow.
ALT Remembering what my purpose is.
ALT Realize deeply that the present moment is all you ever have. Make the Now the primary focus of your life. Eckhart Tolle
ALT I think every nurse would benefit from this training. It would be fantastic to have it as part of the year three degree course.
ALT How well we communicate is not determined by how well we say things, but how well we are understood. - Andrew Grove, Engineer, CEO
ALT The image reads 'Enhanced Communications Skills Training designed for Band 4 CSWs on the ACCEND pathway. There is a graphic showing the question 'Would you recommend this course?' 131 out of 132 delegates would recommend this course.
ALT Acknowledging someone shows that you are truly listening. Demonstrate that you care about what is being said by using these phrases: Iβve heard you say... What youβre telling me is... Let me check Iβve understood...
ALT Focus on the similarities. Focusing on the differences can lead you to overgeneralise or assume certain things about the person youβre interacting with. Focusing on similarities means you are more likely to be attuned the specific needs of that person.
ALT Thinking, Fast and Slow Thinking fast: 98% of our thinking is here - works instinctively and requires little effort. Thinking Slow: 2% of our thinking is here - meticulous and requires more concentration.
ALT "When you change the way you look at things the things you look at change." Wayne Dyer
ALT Top Tips. Attention - When listening, listen completely. βThe quality of your attention determines the quality of other peopleβs thinking.β Nancy Kline.
ALT The course gave me so much more confidence and relieved me of the feeling of being alone when it comes to difficult conversations.
ALT βThe actors were fantastic and really made me feel like I was in clinical practiceβ