ALT A graphic showing the word 'Top Tips!' Followed by the word 'Listen' with a graphic of an ear receiving sound, and the word 'Repeat' accompanied by a line drawing of a talking head. The backrground is yellow.
ALT Focus on the similarities. Focusing on the differences can lead you to overgeneralise or assume certain things about the person youβre interacting with. Focusing on similarities means you are more likely to be attuned the specific needs of that person.
ALT Top Tips. Attention - When listening, listen completely. βThe quality of your attention determines the quality of other peopleβs thinking.β Nancy Kline.
ALT When opening a significant conversation with a patient, check in with a few questions before going in to further detail. Try: How much detail would you like? Do you want the synopsis version? Do you want to know everything?
ALT Realise: Deepen your self-awareness. Look inside, and also pay attention to feedback from others. Recognise: Check in with yourself. What are you feeling? Refine: The 4 R's of Emotional Literacy: Increase your emotional vocabulary to really hone in on what you are feeling. Reframe: What else could this emotion be? E.g: Am I nervous, or excited?
ALT Attention: Listen without interruption Equality: Regard each other as peers Ease: Discard internal urgency Appreciation: Acknowledge what is good Encouragement: Give courage Feelings: Welcome emotional release Information: Absorb all relevant facts Difference: Prioritise diversity Incisive Questions: Remove assumptions Place: Create a safe physical space
ALT Listen: Pay attention to both words and body language to receive the full message. Reflect: Repeat what has been shared in order to show understanding. Clarify: Ask questions to avoid confusion. Summarise: Give an overview of the conversation and plans for the next steps.
ALT 7 Cs of communication: Clear, concise, concrete, correct, coherent, complete, courteous
ALT Books to Inspire: Time to Think Nancy Kline Top Five Regrets of Dying Bronnie Ware On Grief and Grieving Elizabeth KΓΌbler-Ross and David Kessler
ALT In her book, 'Time to Think', Nancy Kline points out that, 'The mind resists commands and responds to questions'. Try turning instructions into offers, and see the difference it makes in your dialogue with patients.
ALT Top Tips: When tired, it can be easy to forget that others are tired too. Be the person you need to help you and your team get through the day.
