136: Big, Audacious Goals mostlytechnical.com/episodes… @IanLandsman and @aarondfrancis discuss why HelpSpot raised prices, what Aaron's building for teams with Solo, the short-lived reign of Fable 5, pros & cons of DJ's, and so much more.

Fable pretty good. Who knows about the actual code (blinders on) but working on the HelpSpot website a bit with it and it's catching all kinds of little things and smartly updating them on its own, adding appropriate references to other elements, etc. Subtle good stuff.

Come work with me on @helpspot! We're hiring a customer support lead. It's a unique role at a really cool company. If you know someone that would be a good fit, please share. helpspot.com/careers/custome…

Been huge for our HelpSpot MCP coming soon 🙏

MCP is also a channel. Imaginary AI chat: - "my support is killing me, help" - "sure, which helpdesk you have? My built-in marketplace has MCPs for helpspot, jitbit, zendesk, XYZdesk, say the word" - "huh... but uhm... ok what's helpspot?"

HelpSpot still has 14 active customers from our first year in business. Some of you weren't born when they started paying me 😄

Doing a little HelpSpot support tonight. This fellow has been a customer since 2009 🫡

This week, @IanLandsman finally did it. He beat the "doesn't ship allegations". He shipped the new @helpspot website. And @aarondfrancis is loving it!

Of course! Congratulations on the new @helpspot site - as we say in the Netherlands, "podverdiekkie mooi!"

121: Let Ian Cook mostlytechnical.com/episodes… @IanLandsman and @aarondfrancis discuss Ian shipping (!) the HelpSpot website and cooking on Outro, Aaron's complete overhaul of Solo, why it's nice to have a wife, and so much more.

I just used @aarondfrancis Counselors and it worked even better than expected. Sample of it reviewing my upcoming, totally rebuilt HelpSpot marketing website. Game changer! github.com/aarondfrancis/cou…

I just implemented it this morning for HelpSpot also! (not live yet, soooon).

Dear Sir/Madam, I can has job. Communication skills ⭐️⭐️⭐️⭐️ Nunchuck skills ⭐️⭐️⭐️ Develop ⭐️⭐️⭐️⭐️⭐️

New job alert! 🚨 We're hiring a Support Engineer at UserScape Inc. You'll help our customers thrive by providing top-tier technical support for our HelpSpot software. Must love PHP/Laravel and have great communication skills. Apply here: larajobs.com/job/3759 #laravel

This week on Mostly Technical - Ian's hiring for @helpspot! He talks to @aarondfrancis about what he's looking for and how people can apply. And please, for the love of god - don't submit a generic, AI-generated resume or cover letter 🤦‍♂️