Companies are becoming more efficient.
Apps replace phone calls.
Chatbots replace people.
But sometimes I wonder:
Are customers’ voices becoming harder to hear?
#EnglishDiary#LearningEnglish#CustomerExperience
ALT A visual comparison of customer support in the past and today.
In the past, a customer could call a company, speak with support staff, and have their voice heard.
Today, the process often involves apps, FAQs, chatbots, and multiple pages before reaching the company.
The illustration asks:
“Are customers’ voices becoming harder to hear?”
The message is not against efficiency or technology. It raises a question about balancing convenience, automation, and listening to customers.
#LearningEnglish
Ate up that 钉钉 drama yesterday, plus some tea about our company that involved me -- kept me wide awake. Back to normal work today and the existential dread is real 😂