Why bother? It's a violation of Texas' Deceptive Trade Practices Act, parts 17.46(b)(7), 17.46(b)(9) of the Texas Business and Commerce Code.
Your representative, upon CLEAR indication of my needs basically sold me a service I could not use for my stated purpose, making offers of the service being a symmetric, "one gig," service (Meaning 1000 Mbits/s BOTH download and upload), knowing full and well that I would be subscribed to the inadequate service because you hadn't upgraded the infrastructure to support, properly, DOCSIS 4.0, thereby allowing me to use 1000 Mbits both ways. This is a manner given by the term of use, "knowing and willful," on the part of your representatives engaging the clause specified in part 17.50(b)(1) of the Texas Business and Commerce code.
If it weren't for the expenses SUING you over this, I would on this note. As it stands, I fully intend on demanding my money back, IN FULL when I go to cancel, based on the above statement and facts clearly in evidence.
Your people REALLY should not play these games. Had I been a bit more than a sole proprietorship. This wouldn't cost ~500-1500. It'd been at least tens of thousands before it's all said and done. May still do that- I'm filing a complaint with Paxton's office here in a bit.