Yay Tipsy thoughts are here Cool fact of the day # 1 I am a mechanic for the @PiazzaAutoGroup and one of their stores. Not a lot of people (not including those who i work with plus the other stores) can say I work for the BEST Hitting catcher in @MLB @mikepiazza31 which is pretty cool to me. Back to the beers #GoSpurs

" Some of the brands where you don't have the loyalty of the customer, is gonna be the problem." Longer maintenance intervals may be creating hidden risk for dealer groups. Dave Rogers, Fixed Operations Director at @PiazzaAutoGroup, explains why fewer service visits can lead to larger claims later in the ownership cycle. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/MissedOp…

“Store blindness” can become a major fixed ops risk. Dave Rogers, Fixed Operations Director at @PiazzaAutoGroup, explains why third-party inspections can expose safety gaps dealership teams have normalized. " There's nothing like having a third-party outside person that's there to double-check you." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/MissedOp…

It’s Fixed Ops Friday on Daily Dealer Live: - Dave Rogers, Corporate Fixed Operations Director of @PiazzaAutoGroup - Todd Kaminski, President, Direct Markets at @ZurichNA - Doug Coyle, Vice President/General Manager, Direct Markets – West Division at @ZurichNA - Chris Skinner, Fixed Operations Director of @GranburyNissan Thanks to our sponsor @StreamCompanies See you all soon!

🚨TalkRadio 1210WPHT invites you to our Piazza Pet of the Month Donation Drive!🚨 📆TOMORROW MORNING! | 6:00 a.m. – 11:00 a.m. | Piazza Mazda of West Chester, 1340 Wilmington Pike, West Chester @piazzamazdawc 👋Stop by, say hi to the Kayal and Company morning show, and help support PAWS Philadelphia Animal Welfare Society! @phillypaws 🙏We are collecting pet food, gently used and new blankets, and monetary donations to support animals in need. TO DONATE: 1210WPHT.com @PiazzaAutoGroup @NickKayal @DawnStensland @GREGSTOCKER #PiazzaPetoftheMonth #PetDonationDrive #SupportAnimalRescue #AdoptDontShop

🚨TalkRadio 1210WPHT invites you to our Piazza Pet of the Month Donation Drive!🚨 📆Join us this Friday, April 24 from 6:00 a.m. to 11:00 a.m. at Piazza Mazda of West Chester, located at 1340 Wilmington Pike in West Chester! @piazzamazdawc 👋Stop by, say hi to the Kayal and Company morning show, and help support PAWS Philadelphia Animal Welfare Society! @phillypaws 🙏We are collecting pet food, gently used and new blankets, and monetary donations to support animals in need. TO DONATE: 1210WPHT.com @PiazzaAutoGroup @NickKayal @DawnStensland @GREGSTOCKER #PiazzaPetoftheMonth #PetDonationDrive #SupportAnimalRescue #AdoptDontShop

🚨Talk Radio 1210WPHT is proud to host the Piazza Pet of the Month program, an exciting partnership with Piazza Auto Group in support of the incredible work of @PhillyPaws!🐶 📆Friday, April 24, from 6:00 a.m. to 11:00 a.m. join us for a Pet Food, Blanket, and Donation Drive at the @PiazzaAutoGroup Mazda Dealership in West Chester. Come show your support. Here’s how you can help! Drop off donations in person: 👉Dry cat and dog food 👉Kitty litter 👉New or gently used blankets, sheets, towels 🛒Shop the PAWS wish list! PhillyPaws.org/wishlist More Info: audacy.com/1210wpht/events/t… @NickKayal @GREGSTOCKER @DawnStensland @TonyBrunoShow

🚨Talk Radio 1210WPHT is proud to host the Piazza Pet of the Month program, an exciting partnership with Piazza Auto Group in support of the incredible work of @PhillyPaws!🐶 📆Friday, April 24, from 6:00 a.m. to 11:00 a.m. join us for a Pet Food, Blanket, and Donation Drive at the @PiazzaAutoGroup Mazda Dealership in West Chester. Come show your support. Here’s how you can help! Drop off donations in person: 👉Dry cat and dog food 👉Kitty litter 👉New or gently used blankets, sheets, towels 🛒Shop the PAWS wish list! PhillyPaws.org/wishlist More Info: audacy.com/1210wpht/events/t… @NickKayal @GREGSTOCKER @DawnStensland

The employees of WPHT say exactly how they feel about their listeners: @GREGSTOCKER @dyadgaroff @PiazzaAutoGroup @NickKayal @Richzeoli @MaryWalterRadio

Advisor accountability is becoming more granular. David Rogers, Fixed Operations Director of @PiazzaAutoGroup, explains how inspection rates and close percentages are redefining service advisor performance. “You hear the experts say 10% of door rate. But if you’re not doing maintenance or bringing customers back, you can be at 90% — and you’re still doing a terrible job.” Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/

“A service advisor is a critical selling position. If you have 3 advisors, 15 techs, phones going crazy — you’re not gonna train ’em. So we give ’em a 20 minute podcast to listen to on the way to work." Podcasts are emerging as a low-friction training tool in fixed ops. David Rogers, Fixed Operations Director of @PiazzaAutoGroup, explains how short weekly episodes are reinforcing selling fundamentals and advisor accountability. Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/

because dealer servicing is gouging

Service departments are feeling the ripple effects of lower sales volume. David Rogers, Fixed Operations Director of @PiazzaAutoGroup, explains why technician productivity and advisor closing rates are now critical levers for protecting fixed ops profit. "You work roughly 2,000 hours a year. We want every technician making at least 2,000 hours or above. Because we all know — without the tech, we’re not going to be doing anything." Daily Dealer live hosted by @samdarc — listen to the full episode here: dealershipguy.com/fixed-ops-… - Thank you to our partner @StreamCompanies! Check them out by visiting: streamcompanies.com/

TGI Fixed Ops Friday! Here's today’s guests planned for Daily Dealer Live: - David Rogers, Fixed Operations Director of @PiazzaAutoGroup - Bill Demaree, Corporate Director of Fixed Operations at @TomWoodCarsIndy Thanks to our sponsor @streamcompanies See you all soon!

Historic action by @POTUS deletes gov overreach “Save you $$ on your next car!” @epaleezeldin @1210WPHT @PiazzaAutoGroup

Just realized my @NissanUSA Frontier comes with an app that shows me fuel mileage, odometer reading, allows me to lock and unlock my truck, start my engine, etc., all via the app on the iphone. Admittedly, I’m always years behind on even knowing these tech features exist. @PiazzaAutoGroup @1210WPHT #OldManTweet

You can still donate toys thru Friday Dec12th with locations across PA NJ DE PiazzaAutoGroup.com @PiazzaAutoGroup @SalvationArmyUS

Thank you for making the @PiazzaAutoGroup 2025 @SalvationArmyUS Toy Drive a Huge Success @NickKayal @DawnStensland @GREGSTOCKER

Yes thank you to everyone that came out, @1210WPHT has an amazing community of listeners! And if you couldn't come by this morning, no worries. You can still drop off new and unwrapped toys at @PiazzaAutoGroup dealerships in the greater Philadelphia area thru December 12th. The collected toys will be distributed to young children and teenagers in need from the Philadelphia area.

The Generosity of 1210 WPHT Audience is amazing, thank you to all who stopped by @PiazzaAutoGroup @PiazzaHonSpring this morning and dropped off toys for the @salvationarmy @NickKayal @DawnStensland @GREGSTOCKER @Shawn_Farash