was once travelling with my grandmom & was carrying heavy luggage; looked around for help to lift the luggage & no one came. selfcheckin as a concept is flawed when ppl who have no experience are forced to use that facility bcz the ground staff has poor crowd management skills.
India is the only place in the world where every ‘self check in kiosk’ at an airport is manned by people who refuse to help someone who might need help. They wait for a mistake to be made or for a person to look scared and confused, and THEN deign to help. Kya mast system hai.