8 Sep 2024
The National Health Service (NHS) is the publicly funded healthcare system in England, and one of the four National Health Servicesystems in the United Kingdom. It is the second largest single-payer healthcare system in the world after the Brazilian Sistema Único de Saúde.
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26 Oct 2023
Join us at the Smart Services Summit 2023, where leaders from academia and industry come together to explore the capabilities of smart service systems. Learn more: data-innovation.org/events/s…
#supplychain #servicesystems #riskmanagement
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26 Oct 2023
Join us at the Smart Services Summit 2023, where leaders from academia and industry come together to explore the capabilities of smart service systems. Learn more: data-innovation.org/events/s…
#supplychain #servicesystems #riskmanagement
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30 Nov 2021
Kicking off today with PhD defense from @MaheiLi 👨🔬 #ServiceDesign #servicesystems #conceptualmodeling @LeimeisterWinfo
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Application of OpenKM #DMSsolution in the company's #servicesystem
cutt.ly/tQI9lMF
The combination of #OpenKM & #SQM #softwareapplications offers #flexibility 4 #designing & managing new #serviceinteractions & tuning #servicesystems 4 best #productivity & #servicequality
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24 May 2021
Design project presentation on IoT in public #servicesystems from @liu_universitet students today. Concepts include a guide robot, wellbeing for involuntary loneliness, and the odd sensor. @LiUdesign @akustrak
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22 Mar 2020
It is becoming harder and harder to grasp all of the intricacies and interdependencies of #servicesystems! Help us unravel the topic in the upcoming #TouchpointJournal on #ServiceDesign & #SystemsThinking - bit.ly/SDNCfP121
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27 Feb 2020
Without tracking key metrics, companies don’t have the full picture of their customer experience progress.
#servicesystems #feedbackdevices #customerexperience #welcome #mindsourcetz
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13 Feb 2020
New article on #ServiceRobots and #FrontlineEmployees as part of #ServiceSystems in stationary #Retail published, in this very timely special issue! Congratulations and many thanks to @AngelaRothOSL and @JuliaMJonas!
Free download until March 9: bit.ly/3bu4r05
12 Feb 2020
AI and Robots in Service – SMR Special Issue – free download until March 9. Contents: AI and Robots in the Service Encounter - Robots on Blockchain - Employees Acceptance & Resistance - Customer Acceptance and Usage of Chatbots - Siri, Do I like You? elibrary.vahlen.de/10.15358/…
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17 Jan 2020
Grossartiger Start in das neue Jahr auf der #HICSS53: Best Paper Award von @SchobelSofia & @janson_andreas zu #privacy #nudging (nudger.de) und #ISSIP Auszeichnung für @mahei_li zu #servicesystems 🥳🎉🥳 - mehr Infos zu unseren Papern hier uni-kassel.de/fb07/institute…
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9 Jan 2020
@mahei_li presenting insights about the non-dyadic view on #servicesystems in the best paper nominated #hicss piece early in the morning, grab a copy of the paper here: hdl.handle.net/10125/63936 #hicss53 #HICSS2020
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11 Oct 2019
Would like to see the government #securepcpsfuture beyond June 2020. We are completely different to Orange Door and PHN’s. PCP’s are so unique and crutial to improving the health and wellbeing outcomes of our communities #prevention #servicesystems #partnerships #collaboration
11 Oct 2019
Health Minister Jenny Mikakos could have announced three more yrs of funding for Victoria's 28 Primary Care Partnerships. Instead, she ordered another review. Victorian's deserve better than Labor's ongoing cuts to health. #springst #SecurePCPsFuture #LaborHealthCuts #springst
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30 Aug 2019
Designing for #SocialInfrastructures in Complex #ServiceSystems: A Human-Centered and Social Systems Perspective on #ServiceDesign
@MiekevdBijl
#designthinking
#complexity
sciencedirect.com/science/ar…
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13 Mar 2019
Visiting KIT/KSRI in Karlsruhe and talking about #digital #services and #servicesystems. What fun! lnkd.in/etcEDkg
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5 Feb 2019
Do I give feedback if I was late and missed my flight? 🤔
#servicedesign #touchpoint #easyjet #servicesystems #APIsMakeMeAppy
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31 Dec 2018
Learn about how to work with different #servicesystems in your #community. Visit bit.ly/2SwQ9l7 for more. #childwelfare #juvenilejustice #schools #healthcare #NCTSNTogether2018
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8 Dec 2018
Working on finalizing a major 10 year research proposal on #designing in #publicsector #servicesystems. More than 15 partners, and three research themes.
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5 Dec 2018
Check this great piece of research on #servicedesign and #servicesystems
5 Dec 2018
Want to learn about how #servicedesign can reshape mental models to enable change & innovation in service systems? Our new paper in @J_o_SM offers insights from 18 months of ethnography @ExperioLab: emeraldinsight.com/eprint/dW… w @WetterEdman #sdlogic #systemsthinking #institutions
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29 Aug 2018
#CambridgeUniversity #EngineeringEthics #GrandChallenges #Servitization #ServiceSystems Get access to the chapter here: link.springer.com/chapter/10…
Picture: Institute for Manufacturing
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14 Aug 2018
Industry-academe partnerships matter. Summary report of an @nsf @The_ISSIP workshop on research collaborations needed to enable the human-technology frontier for next generation smarter service systems @JimSpohrer @yassimoghaddam @skkwan issip.org/wp-content/uploads… #servicesystems
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