In my opinion, the
#spicejetstaff failed to properly explain the rules to the army officer. The rule is that the maximum limit for hand baggage is 7 kg. If your bag is heavier and you still want to carry it as hand baggage, you have to pay an extra fee. On the other hand, checked - in luggage allows up to 15 kg for free.
The staff should have explained to the officer that if he had a single bag weighing around 12 kg, he could check it in without any extra charge via checked in luggage way.
However, if officer insisted on carrying it as hand baggage, he would have to pay the additional fee. It was as simple as that.
This was not a Hindu-Muslim issue, as an employee named Mohit Verma was also speaking with the officer. This entire incident happened due to a communication gap, which is why the matter escalated.
And what about
#CISF. Why were they remain silent spectator.
#SpiceJetAssault