A board meeting I sat in years ago. Head of operations asked for six new support engineers. CFO had pre-approved four. The conversation lasted ninety minutes and ended with everyone agreeing to revisit in two quarters. Two quarters later, the same person asked for eight engineers. CFO approved six. And so on. This is the hiring trap, and I've watched it play out at every operator I've worked with. The math never works because the demand for triage grows with the team. Bigger teams mean more handoffs. More handoffs mean more coordination overhead. More coordination overhead means more triage at the management layer. Six new engineers cost you $1.66M loaded — including ramp-up and recruiting. If 70% of incoming tickets are triage, then 70% of what those six engineers will do is triage. You just spent $1.66M to hire more administrative workers. The actual lever isn't on the supply side. It's on the demand side. Reduce the volume of tickets that require human time and your existing team handles the queue with room to spare. I wrote about the trap and the fix. Link below. #TelecomOperations #SupportAutomation #NOC #ServiceAssurance

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Operational Logistics: Why your cables always finish at the wrong time. Logistics just means “getting the right things at the right time so you don’t lose customers”. Your shop runs out of charging cables on Saturday when everyone needs them? That’s bad logistics. What to do: 👇 1. Use one page in your exercise book. 2. Draw 3 columns: “ITEM”, “How many I have”, “How many I need to buy”. 3. Fill it every morning before opening (airtime, cables, screen protectors). Takes 2 minutes.1. “A good system beats hard work every day.” — W. Edwards Deming. What one item always finishes too fast in your shop? #HSEMatters #LogisticsForSmallShops #PhoneShopTips #TelecomOperations #DailyHabit

We recently announced a partnership with Connectbase, The Industry Cloud for Connectivity, to automate end-to-end quote to activate operations for connectivity providers. Read the news in @PipelineWire: fal.cn/3pRo8 #TelecomOperations #TelecomServices @connected2fiber

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Telecom Operations and Rain are Directly Proportional to each other🤦‍♂️. When other ppl enjoy Rain, telecom ppl running to keep the Network Alive for the ppl to enjoy rain with their loved ones. logo qadar karo hamari😎 #TelecomOperations #telecom

Read how a top European Telecom provider scored 100% in quality by processing 2 million back- office transactions, 50% faster! bit.ly/34XS08C #TelecomOperations #HiPAS #DigitalTransformation

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