Say goodbye to long resolution times! Help your team speed up time to resolution #timetoresolution #efficiency #inboxmanagement

The reason I’m not a big fan of #FirstCallResolution and fixation on reducing #TimeToResolution is because if you’re driving #ContinualImprovement, you’re working against yourself. #MeasureWhatMatters #ITSM #IncidentManagement #CSI

It’s not wrong to make #CostReduction a key IT goal and measure it. What is wrong is failing to recognize the impact that focus has on other factors - like #UpTime, #Availability, #MeantimeBetweenFailure #TimeToResolution, not to mention #CustomerExperience and #BusinessValue

#Majorincidents come from unexpected places. A Centurylink outage affected its own operations and also those of other ISPs. Are you set up to quickly onboard the right team, make sure they are aligned on what has to be done for quick #timetoresolution? zdnet.com/article/centurylin…