👋Hello friends, we are back with a new episode of our series: “Exploring Sentient Together.”🗞️
🗞️In this issue, we continue our introduction to the
@sentient team, and our entire issue is dedicated to Jenny Ann Sucaldito, so you will learn who she is, what role she plays at Sentient, and how she got there. So, make yourself comfortable, brew a cup of tea, and let's get started.🤍
🏦As always, we'll start with her education, which began in June 2013 and lasted for the next four years until March 2017 at the University of Perpetual Help System DALTA. It was here that young Jenny earned her Bachelor of Business Administration (BBA) degree in Marketing/Marketing Management, General. This university is over 40 years old and is located in the Philippines.
📌Immediately after that, in August 2017, she began her work experience, which lasted 1 year and 11 months until July 2019 at a company called Concentrix, which provides services to the world's best brands today and in the future.
📌During her time there, Jenny processed the replacement of over 50 damaged cameras and accessories, following the proper procedures and collecting the necessary documents, such as proof of purchase, to continue the return process.
📌Immediately after that, in July 2019, she began her career as a Technical Support Specialist, where she worked for the next 1 year and 7 months until January 2021 at TelTech Philippines.
📌During her time there, she handled over 200 incoming and outgoing calls/chats, providing exceptional customer service, resolving issues during calls, and ensuring that all customer needs were met. She assisted customers by providing clear and concise information about healthcare plans, ensuring they understood the benefits of the plans they were considering.
📌This was followed by a difficult period, and she decided to take a break from work from February 2021 to July 2021, but even during this time, she continued to improve and strive to become better.
📌In July 2021, Jenny began her career as a technical support representative at Sitel Group, where she handled 30-40 calls per day to set up new points of sale, enabling customers to access a new, high-quality gym/club. After working there for exactly one year until July 2022 and improving her skills, she decided to move on and found herself in a new place.
📌In July 2022, she started working at Movate, a company that provides services in the field of digital technology and customer experience, which strives to revolutionize the industry through unlimited flexibility, human-centered innovation, and an unwavering focus on achieving results for customers. She initially worked for two years as a Technical Support Engineer.
📌During this time, she resolved over 150 user issues related to hardware and software via phone, chat, and email. She documented all customer interactions and technical issues in a ticket system for each case.
📌After that, she was offered a position as a process implementation trainer, where she worked for another year and three months until May 2024. She conducted product training for newly hired technical support engineers and shared best practices for providing excellent customer service. Submitted daily reports to her manager, such as daily, weekly, and monthly reports.
📌After all this time, improving herself and her skills, in June 2024 she decided to move to a new company called Thoughtful AI, which is pioneering the world's first artificial intelligence operating system for RCM teams in healthcare.
📌Jenny's main responsibilities as an Executive Assistant included providing support to senior executives in calendar management, travel arrangements, research, and confidential communications, as well as performing any other administrative tasks.
📌During this time, she also worked as an executive assistant at Athena, where she continues to provide her services today.
📌In March 2025, she joined Sentient Foundation, where we finally met. She now serves as an executive assistant to ensure the smooth operation of the entire Sentient team.
📌That's all for this episode, but don't be sad, because there are many more interesting episodes ahead where we will talk about Sentient and get to know its team better. So set your notifications so you don't miss out. This is simpletox signing off, see you next time.🤍
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