Solutions to help brands measure and elevate experiences at every touchpoint across the customer journey using the voice of their customers
Joined November 2009
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12 Aug 2020
iperceptions is now part of Astute, united to bring you an integrated view of your first-party customer data. Follow @astutesolutions for the latest updates!
2 Sep 2020
#ICYMI: Be sure to follow @astutesolutions for helpful content about #CX and #VoC best practices and trends! iperceptions is now part of Astute, united to deliver a unified view of all customer #FirstPartyData.
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26 Aug 2020
Don't forget! Follow @astutesolutions for the latest updates and trends about #VoC, #CX, and #CustomerEngagement.
19 Aug 2020
Remember to follow @astutesolutions for the latest updates on #VoC, #CX, and #CustomerEngagement trends. iperceptions is now part of Astute, united to bring you a comprehensive view of your #FirstPartyData.
23 Jul 2020
Recent months have shown the need for brands to integrate online and offline to provide customers with more choices to shop (and what they need to do that). bit.ly/3j80n9F #CX #Retail #Omnichannel #COVID19
21 Jul 2020
The #CustomerJourney can shift rapidly. Are you following these 3 steps to understand and optimize these journey transformations? bit.ly/31uyH8l #VoC #CX
17 Jul 2020
[PRESS RELEASE] We're pleased to announce iperceptions has been acquired by Astute, a leading consumer engagement software provider. Together, we're bringing our customers an even stronger toolkit for engaging with consumers and gathering insights. bit.ly/394xI0q
17 Jul 2020
Nous sommes ravies d'annoncer que iperceptions fait maintenant partie d’Astute, un leader dans le domaine des logiciels CX. Ensemble, nous fournissons des outils encore plus puissants pour améliorer le CX et recueillir des données quantifiables : bit.ly/2B9dfel
15 Jul 2020
Recent months have shown the need for brands to intertwine online and offline channels to offer different solutions for different shopping needs. Check out the latest post from our Chief Innovation Officer - bit.ly/32jMG1b #CX #Omnichannel #COVID19
13 Jul 2020
How can you leverage the voice of your customers to elevate the #CustomerJourney? We take a closer look - bit.ly/3giG33b #CX #VoC #CEM
8 Jul 2020
What drives your customers when they interact with your brand? See why Visitor Intent is a key #CX metric you should always be measuring (and how to do it with your #VoC program) - bit.ly/2VVgVrd #VoiceofCustomer #CEM
7 Jul 2020
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6 Jul 2020
Looking to optimize the #CustomerJourney? Here how's you can use #VoiceofCustomer to mitigate obstacles along the way - bit.ly/2BNjtR7 #VoC #CX
5 Jul 2020
Assuming to know everything about your customers is risky. Here are 4 Great TED Talks showing the power of adding context to your data - bit.ly/37VU2cg #DataAnalysis #VoC #CEM #CX
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3 Jul 2020
“There is no better or faster source to understand #CustomerJourney transformations than hearing from those navigating these journeys first-hand – your customers.” Learn more in our latest post - bit.ly/3g7HAbW #VoC #CX
2 Jul 2020
Looking for #podcasts to inspire your #CustomerExperience efforts? Here are 7 that dive deep into #CX - bit.ly/3hTk2JJ
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30 Jun 2020
The voice of your customers is key to elevating the #CustomerJourney. Here's a look at how you can collect and leverage customer feedback to drive your journey optimization efforts - bit.ly/2NHvl9Z #VoC #CX
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29 Jun 2020
25 Jun 2020
A quick look at just some of the ways your customers win when you close the loop on their feedback and helps improve the #CustomerExperience - bit.ly/3ef9OB0 #ClosedLoopFeedback #CX #VoC #CEM
23 Jun 2020
Are you doing these 6 things to get the most out of your #CustomerExperience dashboards? bit.ly/2Z3EGy6 #CX #VoC