Jeez. What a couple of days.
Firstly, massive congratulations to
@nuclearsamurai, and thank you so much - both for the opportunity, and for being the most awesome collaborator as your minting partner was doing everything to try to take you down. I’ve been blown away seeing you operate over the past few weeks, and would be surprised if there’s anyone in the world with your skillset. Seriously next level, on multiple levels.
Friday wasn’t our finest hour. We misjudged the amount of strain the site would come under, and failed to scale our servers as a result. Painfully, this came a few months after migrating away from AWS to cut costs after a tough few years for the market. AWS lets you scale servers on demand. Our new provider doesn’t. At one point our backend was receiving >2,000 requests per second, and the site just couldn’t take it. I’m not sure how many were affected, but we received nearly a thousand support requests. Not ideal. I’m very sorry to everyone whose time (and funds) we took. Needless to say we’ll be scaling our servers.
I think we’ve now got back to everyone who reached out here and in Discord. We’re still working to resolve a small number of tickets, and will do so as soon as we can. It’s possible a couple of messages slipped through the cracks - if we’ve not gotten back to you yet please give us a nudge by creating a ticket in our Discord support channel (link below). We’ll get things resolved asap.
I can imagine how frustrating it must be to wait 3 hours to have your money taken, not receive an NFT, not receive a quick refund, and then watch the value of the NFT you missed out on rocket. Not the first impression we want to make, and I can only apologise.
I’d also like to apologise to
@madam_selkie,
@natybtw and
@erikswahn - three artists who also had works releasing on Friday. Selkie’s work is currently live on Verse. Naty and Erik’s works will go live tomorrow (Monday).
To everyone who collected on Verse for the first time - sorry, but welcome! We’re a community of collectors, always excited to meet new collectors and introduce them to the brilliant artists we’re lucky enough to work with. Most of the action’s in Discord. Please feel free to say hi and introduce yourself in verse-hq - everyone’s extremely welcome.
I realise most recent minters won’t have the highest impression of our site, but we hope it could be useful now it’s back up and running - in particular as a way of seeing all works by a certain artist all in one place. You can take a look at Nuke’s profile here, for instance:
verse.works/nuclear-samurai.
Lastly - I’d like to say a massive thank you to the huge number of people who have come out to support us these past couple of days. These businesses aren’t the easiest to run, but it really does make it so much easier with people like
@graceb_art in our corner (even if we don’t always listen to her). Thank you so much everyone 🙏