I gave him five stars after delivery and then I got a call from the customer that he did not deliver at all, after that his entire scandal came out.

In Maharashtra, Transport Minister Pratap Sarnaik has repeatedly stated that unauthorized bike taxi operations are illegal. He personally booked a Rapido ride near Mantralaya to verify reports and exposed an allegedly unauthorized bike taxi operation. He also directed authorities

Hi Javed, we're sorry to hear about the experience you've had, as this is not the level of service we aim to provide. We are currently looking into the matter and kindly request you to allow us some time while we investigate. (1/2)

I called him 50 times but he did not pick up even one of my calls and at last he picked up the phone and said, Sir, do not call me, I have delivered your parcel 📦 to the address and he did not even receive it.

I also have a voice recorder, sir, he is saying that I have delivered it to him but he is not telling where it has been delivered, my customer in front was also saying that sir it has not been delivered to me

🧵I’ve been an @airtelindia customer for over 10 years with just one SIM. I still faintly remember the day I got my number — the dukaan wala bhaiya let me pick one because it had a nice sequence and lots of repeating 7s. Sadly, I had to port it away. 😔(1/9)

Rapido's service is turning into a joke. Riders can take OTPs and parcels disappear, while customer support keeps giving generic responses. No accountability, no professionalism, and no proper resolution. If you value your parcel and your money, think twice before trusting Rapido

@PratapSarnaik @mParivahanteam @rapidobikeapp @RapidoCares "@RapidoCare A food parcel worth ₹2,400 was delivered by your rider, but the customer never received it. The order was marked as delivered, Please investigate and resolve this issue urgently. #Rapido"

@NoBotForSupport @Rapido I am facing a serious issue. Your delivery rider collected the OTP for my food parcel but never delivered the order to the customer. did not receive the food, and I suffered a financial loss of ₹2400This is a breach of trust and highly unprofessional

@rapidobikeapp @RapidoCares your support staff are pathetic time consuming

@javedzohan I’m with you 100% on this brother. This is completely unacceptable. @RapidoCares @rapidobikeapp Your responsibility doesn’t end the moment you assign a delivery partner — it ends only when the parcel is successfully delivered to the customer. Rider collected the OTP, order marked delivered, but the customer never received the ₹2400 food parcel. This is a straight-up breach of trust. Rapido, take some accountability! You are losing credibility fast. Check this issue on PRIORITY and give @javedzohan the support he actually deserves. If there’s no urgent human intervention here, this is fraud. Bring humans back for support. #NoBotsForSupport

Oh this is bad. I highly doubt you will get any resolution here. A security incident happened with us, we shared a video proof but no satisfactory response. And there in app support is completely useless. You can mention @NoBotForSupport they can repost.. if that helps.