Dear Nigeria Railway Corporation (
@info_NRC), I must commend your professionalism and I have enjoyed your services using the train from Lagos to Ibadan and Abuja to Kaduna.
Since I discovered the Lagos to Ibadan train, I have reduced my road trips from Lagos to Ibadan by 5%. On the few occasions when I opted to use the road, it was because there were no night journeys.
I think if the Corporation can adopt night journey through the Lagos to Ibadan route, Nigerians can comfortably live in Ibadan and travel to Lagos daily to work. This will decongest the population in Lagos.
However, this is not where I am going. You need to improve your services, passengers should be able to edit their tickets and change their travel schedules.
A lot of times, my schedule will change after buying a train ticket. Unfortunately, the ticket can't be opened or rescheduled for another date or time.
No refund policy, I agree with this, but ticket(s) booked should be open for amendment.
You need to improve your backend and invest more in your IT to ensure that passengers enjoy the flexibility of your services.
Passengers should be able to use their ticket(s) if their schedule changes possibly inserting a change period (timeframe).
I'm an apostle of the train services and I implore people to experience it. Safe, comfortable, and fun.