Second order effects we don’t think about…
As a practicing digital anthropologist, this chart still fascinates me.
We all know that the iPhone changed how people live, work, and shop. It also affected gum sales. 📱
Supermarket checkout lines were strategically stocked with gum, candy, and magazines to capture shopper attention as they waited to pay. With an iPhone, customers were focused on their screen instead.
Scenario planning helps businesses consider likely effects of emergent trends and shifts. This one would have been interesting to have tracked ahead of disruption.