Journimap Founder & CEO, social entrepreneur, focused on patient journeys, tech innovator, playlist maker

Joined March 2009
237 Photos and videos
Pinned Tweet
5 star reviews for my #CX podcast @socialimpactcx! “The best CX intro available” ⭐️⭐️⭐️⭐️⭐️ “Best in CX” ⭐️⭐️⭐️⭐️⭐️ “Insightful and encouraging!” ⭐️⭐️⭐️⭐️⭐️ Listen to SocialImpactCX on iTunes apple.co/2qpD0xQ or YouTube bit.ly/2qqOCRY
3
14
John Corrigan retweeted
Breaking: Your iPhone is no longer stuck with Siri. iOS 27 lets you swap in ChatGPT, Claude, or Gemini as the AI that runs everything. Save this. Here is how to switch:
64
186
2,239
929,965
Is a world with fewer and angrier pharmacists better for #patients? No. Is a world with more powerful PBMs better for #patients? Seemingly no. Patients vote. PBMs fund lobbyists who fund elected officials. This is nonpartisan. More patients need to vote for their own interests.
Oh look, Express Scripts is completely down. 30% of Rx processing just ground to a halt. Patients are pissed we can't process meds and take it out on us, we get paid absolutely shit by ESI. You'd think a company with billions in profit can keep their servers from shitting the bed. Wheres your propaganda now @pcmanet? Guess @pharmacists aint getting an ESI sponsored banquet this coming week.
21
#Patients are #Voters…we need to change this and the elected officials working for lobbyists.
All, I understand your frustration with Medicare and Medicaid. Doctors are frustrated too! I love practicing elder care. It ruined my life and that of my family. Here's why no one will see you. I understand your dilemma. We are all patients at one point in our lives. Medicaid and Insurance pays Doctors have to redeem Coupons called RVUs to get paid. Those coupons are generated by computers. The RVU coupon work value is set by Medicare/Medicaid. The RVU Coupon Dollar value is also set by Medicare/Medicaid. Every year the work value and dollar value is cut. Doctors have taken a pay cut every year for the last 34 years. That's why I saw 25 patients a day in 2003 and have to 35 to make the same salary. My family deserves better. My daughter cried twice and said "Daddy you're never home", once on Father's Day. I also lost 3 jobs because Medicare and Medicaid didn't pay me enough money. I couldn't do it anymore. So I'm sorry you're caught in the middle but I will no longer make my family sacrifice so I can take Medicare and Medicaid. #Medicaire #Medicaid #Sucks
16
In 2026 we need to call a spade a spade. National security threats should be publicly identified whether technological, financial or governmental. So if Fable 5 is a national threat are other AI platforms that far behind (weak/uncompetitive) or have they just cut better deals?
Fable 5 has been live for 72 hours. The US government just pulled it offline. This is not marketing. Mythos-class models can do more than write code. Both Fable 5 and Mythos 5 can scan networks for weaknesses, find exploitable software bugs, and launch cyberattacks on their own, without a human guiding each step. Anthropic built a set of separate AI systems to screen those requests out. When a risky query arrives, Fable 5 quietly routes the user to the older, weaker Claude Opus 4.8 instead of answering. On June 10, one day after launch, a researcher going by "Pliny the Liberator" claimed a working jailbreak using Unicode tricks, swapped Russian-alphabet characters, and burying harmful requests deep inside long conversations to fool the screening systems. The Commerce Department saw this and sent a letter to CEO Dario Amodei by 5:21 PM on June 12. Both models went dark for every customer that evening. Anthropic has no reliable way to filter out foreign nationals in real time, so a blanket shutdown was the only compliant option. Anthropic disputes the severity. The jailbreak, they say, unlocks only one specific attack pathway, not the full capability set. Anthropic also says the same technique works on OpenAI's GPT-5.5, which faces no export restrictions. The financial stakes are concrete. Anthropic filed for a public listing twelve days ago targeting a $965 billion valuation. Run-rate revenue was $30 billion annualized in April 2026, up from $9 billion at the start of the year. It serves over 300,000 business customers worldwide. Suspending the two most capable models, the ones already driving enterprise adoption, is not a brand moment. It is a direct cost landing on an active IPO clock. This is also not the first time the US government has moved against Anthropic. In February 2026, the Pentagon labeled Anthropic a supply chain risk to national security after the company refused to let Claude be used for autonomous lethal weapons. Anthropic sued and that litigation is still running. No company kills its two flagship products eleven days before a near-trillion-dollar public offering for marketing purposes. The government moved first. Anthropic complied. The bill is being paid right now.
75
John Corrigan retweeted
Rebate aggregators: a company your PBM owns that skims every manufacturer rebate before the "pass-through" even starts. Your contract still says 100%. 100% of whatever's left after the PBM paid itself first. One definition away from the truth.
5
12
339
John Corrigan retweeted
It would be pretty cool if billionaires started competing over who could plant the most trees, house the most homeless people, and remove the most pollution from the Earth.
279
2,388
11,742
141,572
John Corrigan retweeted
Admin: “we are rolling out Epic Chat!” Doctor: “ok… how many messages will I be getting” Admin: “only about 10-20 per hour, 24/7.” Doctor: “oh… so I need to silence my notifications then” Admin: “oh heavens no! Then you might miss that one message that is critical. And we will hang you out to dry if you do.” Doctor: “what about when I sign into epic in my clinic” Admin: “well that’s a different context for epic. So none of your messages will reach you until you log back into the hospital epic.” Doctor: “but I’m still responsible for all the messages even when they don’t reach me?” Admin: “bingo”
52
39
550
54,964
John Corrigan retweeted
Epic chat is evil A popup appears on your screen while you’re working with a patient. Its immediately distracting And pretty much anyone can message you My favorite is the radiology techs “Doc, your CT order in 6 weeks is slightly wrong. Can you re-order it” ? And I’m like … this requires interrupting actual patient care??? And you couldn’t … 1. Call my office 2. Message my nurse 3. Message my MA 4. Send me an Inbox message?
11
6
45
7,907
John Corrigan retweeted
Pro tip: Whenever your health insurance company denies your care, call and request to speak with the HIPAA compliance director. Then, ask them to provide the names, educational backgrounds, certifications, and medical credentials of all individuals involved in the denial of your claim. You’ll be amazed at how swiftly they reverse the denial. People claim that this tactic actually works. However, I believe we should be more concerned of these health insurance companies that are amassing millions of dollars in profits while denying patients essential care. To add a bit of flair, ask for the individual’s name, rank, and serial number, followed by the question: “Are you willing to accept full responsibility for the loss or irrevocable harm caused by your denial?” It’s time we take action and fight back.
38
1,437
5,026
166,699
John Corrigan retweeted
The CEO of a 107-year-old hospital told Becker’s this week: “The day we can’t make payroll, it’s over.” 107 years. Older than insulin therapy. Older than antibiotics. Older than Medicare itself. His answer? Begging Saint Paul for $115 million. His board should resign tonight. buff.ly/2mmH5VJ
1
4
23
1,120
A massive issue in an era where the vast majority of your de-identified medical data can be re-identified via AI. Have we gone from protective #patient data policies to predatory?
Hospitals sell your data and you don’t get a penny.
32
John Corrigan retweeted
𝐏𝐁𝐌 𝐀𝐜𝐭 𝐭𝐨 𝐁𝐚𝐧 𝐏𝐁𝐌 𝐨𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐨𝐟 𝐏𝐡𝐚𝐫𝐦𝐚𝐜𝐢𝐞𝐬 𝐈𝐬 𝐑𝐞𝐥𝐚𝐮𝐧𝐜𝐡𝐞𝐝 𝐢𝐧 𝐂𝐨𝐧𝐠𝐫𝐞𝐬𝐬 Yesterday, a bipartisan group of US Senators and Representatives relaunched the Patients Before Monopolies Act (PBM Act) in Congress. The central provision of the bill would prohibit a PBM or insurer from owning a pharmacy business and require that it be divested within one year. American Pharmacies strongly supports the PBM Act. When PBMs own pharmacies, the resulting self-dealing and conflicts of interest distort the marketplace and too often undermine affordable, accessible, patient-centered care. American Pharmacies and our 700 independent pharmacy members across the country thank the bill’s sponsors for their leadership in confronting one of the root causes of rising costs and barriers to care. The sponsors are Sens. Hawley (R-MO), Warren (D-MA), Marshall (R-KS) and Fetterman (D-PA) and Reps. Harshbarger (R-TN), Auchincloss (D-MA), Carter (R-GA), Landsman (D-OH), Nehls (R-NY) and Nadler (D-NY). The bill can be viewed here: harshbarger.house.gov/sites/…
3
13
33
1,078
John Corrigan retweeted
Exactly. When a doctor makes a clinical decision, we carry malpractice risk. When an insurer overrules the treating physician and denies care, it is effectively making a clinical decision too. If harm follows, accountability should not disappear just because the decision came from an administrative layer.
3
15
103
3,195
Patient privacy? Patient centricity? Patient trust? Um, no.
FT Exclusive: NHS England has granted external staff from companies including Palantir “unlimited access” to identifiable patient data while working on a part of its flagship data platform. ft.trib.al/JmVlilq
1
1
10
John Corrigan retweeted
Traditional Family Doctors are not a dying breed. Conventional Healthcare is dying. I am a Direct Primary Care Family Physician. I'm making a House Call today. My patients get same/next day 30-60 min visits. I make social visits for the elderly who are lonely. We may spend 10-15 min on medical issues but the other 45 min is just visiting. They're lonely. They told me they are. I suture my patients again for an extra $15 for the suture tray. I've even sutured someone on a House Call. I was the 1 o 2 DPC Docs her 7 years ago. Wen now have 8 and still growing. We also have numerous Direct Care Specialists. We are the Past and Future of Medical Care. #Hospital #HealthInsurance #scam #CORRUPTION doximity.com/collections/1a8…

1
7
35
766
John Corrigan retweeted
Fifteen years ago, 75 percent of US physicians were in private practice. Today, around 25 percent are. That is not market evolution. That is a policy outcome. Hospitals are paid 2 to 3 times more than independent practices for the same office visit. For echo and MRI, 3 to 5 times more. Same physician work. Same diagnosis. Different check, because the door has a hospital logo on it. Then layer the prior auth burden. The typical small practice now runs about 40 prior auths a week. Generic medications that did not require approval five years ago now require approval. Every MRI requires approval. Most denials are algorithmic, with no specialist on the other end who can actually override anything. Then layer MIPS, MACRA, and the 2013 Misvalued Code Initiative that cut reimbursements for office-based echo and EMG by more than 50 percent while leaving hospital-employed physicians shielded. The result, per neurologist Scott Tzorfas on The Podcast by KevinMD, is that wait times in his area now run six to nine months for a specialist and close to a year at the academic hospitals. Not because there are too few doctors. Because the small offices that used to absorb that volume have been driven into hospital systems where payment is higher and overhead is somebody else's problem. He proposes site-neutral payment, repealing the restrictions on physician-owned hospitals, and applying the qualified business income deduction to physician practices. Reverse the financial incentives that bent the field, and the field bends back. There is also a perverse premium incentive baked into the ACA. Insurance profits are capped at 15 to 20 percent of premiums, but that is a percentage cap, not a dollar cap. Higher hospital prices push premiums up, which pushes the dollar value of that 15 to 20 percent up too. The system is paying more for the same work and calling the result a market. The structural fix is not complicated. The structural will is what is missing. Search "The Podcast by KevinMD" wherever you listen to podcasts. Link in the replies. What policy lever would actually pull more clinicians back into independent practice? #ThePodcastbyKevinMD
24
100
293
38,992
John Corrigan retweeted
If insurance companies can deny care and call it "medically unnecessary", why aren't they required to have malpractice insurance doe when they get it wrong and someone gets sicker or tragically dies ?
613
1,610
14,700
677,935
John Corrigan retweeted
Remember Dan Price...that CEO who took a pay cut so he could pay all his employees a minimum annual wage of $70,000? Here’s what happened next: “Six years later after the decision that others said would destroy his business, Dan reports that revenue has tripled, the customer base has doubled, 70% of his employees have paid down debt, many bought homes for the first time, 401(k) contributions grew by 155% and turnover dropped in half. His business is now a Harvard Business School case study.” In his own words: “6 years ago today I raised my company's min annual salary to $70k. Fox News called me a socialist whose employees would be on bread lines. Since then our revenue tripled, we're a Harvard Business School case study & our employees had a 10x boom in homes bought. Always invest in people.” Courtesy of Craig Henley
635
9,926
40,763
1,872,940
Critical thinking AI will be the real differentiator
Mark Cuban just drew the sharpest line in the modern economy. Most people are already on the wrong side of it. Cuban: “There’s two types of approaches to AI. Some people who use it so they don’t have to learn anything, and some people who use it so they have the opportunity to learn everything.” Same tool. Opposite outcomes. The first group found the most powerful knowledge infrastructure ever built and used it to stop thinking. They offload the reasoning. Skip the friction. Hand the cognition to the machine and call it productivity. What they’re actually doing is hollowing out the one thing that cannot be replicated once it’s gone. Their own mind. The second group uses the same machine to learn faster than any generation in human history. Cuban: “AI is a tool, it’s a way to learn, it’s a democratization of knowledge.” For centuries, elite knowledge was locked behind three things. The right institution. The right geography. The right capital. Entire generations of potential died quietly because the information was never within reach. Not for lack of intelligence. Not for lack of drive. Lack of access. That wall is gone. A kid with a phone now has access to more knowledge than a Harvard student had ten years ago. Entire disciplines on demand. Mental models that once required years of expensive education now available to anyone willing to ask the right questions. The knowledge is democratized. The ambition is not. That is the real divide Cuban is describing. Not technical literacy. Not better tools or faster connections. Cognitive initiative. The willingness to use the machine to go further instead of using it to go nowhere. One group is outsourcing their mind. The other is building something the machine will never replace. The gap between them compounds daily. And it will be irreversible within a decade. Atrophy doesn’t announce itself. It just arrives one day when the thinking has already stopped.
1
5
John Corrigan retweeted
The committee advising HHS on healthcare reform is 90% health systems and carriers. The other 10% is pharma.
7
25
81
2,919