A morning without coffee is sleep! ☕️ Principal experience strategy and research @Amtrak, Prev: @Shopify, @Etsy. portmanteau enthusiast, chaotic good (she/her)

Joined February 2013
28 Photos and videos
Keren Not Karen retweeted
Tomorrow, join @Amtrak and @Figma to learn about how we embrace design tools to streamline digital collaboration and decision-making from @kertoledano, @parnazrad, & @CateKompare! figma.zoom.us/webinar/regist…

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The camera, by making the work of art transmittable has multiplied its possible meaning, but destroyed its unique, original meaning. You receive images and meanings which are arranged, I hope you consider them, but be skeptical. youtu.be/0pDE4VX_9Kk

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This one weird trick just might surprise you
Re-visiting a bookmarked poem via @PoetryFound, and keep getting a 502 gateway error. Convinced it's a metaphor.
“We want so much, when perhaps we live best in the spaces between loves, that unconscious roving, the heart its own rough animal." ― Tracy K. Smith “Music is the space between the notes." ― Claude Debussy
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I've taken a side in the FigJam v. Miro debate
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Read @HeatherMcGaw's article because she is a measured and wise sage who is my unofficial UX Research mentor (whether she likes it or not)!!
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In less time than an episode of Friends or a listen of The Daily, you can learn more about conversational commerce from me, an employed nerd.
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Keren Not Karen retweeted
15 Jul 2021
The launch video for @Shopify Inbox is available at shopify.com/inbox but here it is in all its glory right on Twitter 😍
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Couldn’t be prouder of my team!
Today we’re launching Shopify Inbox—a smart, unified messaging solution that enables all our merchants and their staff to turn browsers into buyers. Inbox is available today on web, iOS and Android and deeply integrated into your existing @Shopify store. shopify.com/inbox
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On the research end: countless interviews, IA exercises, hybrid methods, surveys, and usability studies went into shaping this product for the past few months. I’ve witnessed firsthand how powerful text-based relationships are for small businesses. A retail equalizer! Let’s GO!
Today we're launching our biggest update to @shopify's conversational commerce products in over a year. Shopify Inbox is our new, unified messaging app for customer conversations, and it's free to all Shopify merchants 💬💬 shopify.com/inbox
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All art is a kind of data visualization.
“If one man offers you democracy and another offers you a bag of grain, at what stage of starvation will you prefer the grain to the vote?” - Bertrand Russell
“I remain forever convinced that a lack of ideas is rarely the problem.” - @singerde
Lucky to have gotten to work with Dave! His public speaking mentorship was/is tremendous. You’ll learn AT LEAST 9 new things from this book - personal guarantee!
BIG news from our own @movie_pundit–his book, Design for #CognitiveBias, is now available for preorder! Published by @abookapart, Dave explores how our biases shape our everyday decisions, how we can confront these biases, and even harness them for good. abookapart.com/products/desi…
If you are a small, black-owned business in Philadelphia and you are in need of a free website or a redesign, please fill out this form: lnkd.in/ed3iFZP. I will build, or I will find someone who can build, the website your business deserves.
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If you need free domain-hosting covered, a content audit, user research, an accessibility audit, or some other digital strategy or service - please fill out the link. I will use my network to put you in touch with someone who can help.
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If someone is already doing this work with whom I should partner instead, please DM me!