So @houseoffraser I ordered a Robosen Grimlock from you for my son's birthday. The robot was revealed to be missing when he opened the package. I contacted your customer services almost a week ago who have been completely unhelpful even though I have sent them the video of the moment he found it missing and wondering if it was hiding. I can always post the video on social media if you haven't seen it? #transformer#grimlock#missing#stolen#customerservices#noservice#robosen