Joined March 2009
322 Photos and videos
How long until you actually edit .md and .html files within Claude, @AnthropicAI?
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Um salve aos primos Dudu e Diego Cubas, Pipe, Igor, Berna e Caio do grupo de tênis. Acham que o Cubas era imbatível mas ele nunca ganhou do Bernardo no infantil. #TenisNaESPN
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Customer Value = Proposition Experience
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14 Sep 2025
O ano é 2025 e o @gzhdigital ainda cria barreiras para clientes que querem cancelar planos. Assinar dá pra fazer por qualquer lugar, cancelar só dia de semana, de 9h a 17h, e por canal síncrono. É uma bizarrice! Não só perderam minha audiência como vão virar conteúdo de palestra.
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15 Sep 2025
Seguem com o cretinismo...
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15 Sep 2025
E continuam...
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1 Jul 2025
It's not every day that you find such a basic error in a very popular operating system like @Apple 's MacOS, even if it's in Beta. Here's my reporting of it.
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25 Jun 2025
A "bun" restaurant in Beirut called "Le Bun On".
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25 Jun 2025
Or a french restaurant, next to it, called "Le Bugnon".
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Luis Alt retweeted
Good news: Early Bird pricing for #SDGC25 is extended to June 20! Transformation waits for no one—but we’ll give you more days. 📍 Dallas Online | Oct 15–17 💡 Grab virtual now, upgrade later 🔗 bit.ly/43kdAp2 #ServiceDesign #SDN #DesignLeadership
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23 Apr 2025
Hey, @MorningBrew! I have been trying to unsubscribe to some of your newsletters (not all), but it's impossible. I also sent a message last week, with no reply. Could you help me out, please? Thanks!
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8 Jun 2024
O @itau tirou do app a possibilidade de fazer pix pra quem não tá cadastrado. É isso? @efileno
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9 May 2024
Think different, @Apple (Great work, @kepano!)
8 May 2024
Replying to @tim_cook
I think the ad would work much better if it was reversed. All the objects should be expanding out of the iPad rather than being crushed into it made this edited version in five minutes (thanks iMovie!)
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7 May 2024
"Hierarchies are brilliant systems inventions, not only because they give a system stability and resilience, but also because they reduce the amount of information that any part of the system has to keep track of." (Donella H. Meadows, Thinking in Systems)
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Luis Alt retweeted
Fascism and Communism both view the world as a place of conflict, but only Liberalism sees it as a location for co-operation. Watch the full presentation and panel discussion: bit.ly/CambridgeYNH.
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9 Jan 2024
This is going to change Service Design forever. rabbit.tech/keynote

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6 Dec 2023
Como consultor, preciso usar todas as plataformas de vídeo chamada. De longe, a pior é o Teams. É uma relação de pura frustração...
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21 Nov 2023
Gostei do novo visual do Google Maps.
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30 Oct 2023
"Organizations assume that making a better service is about arranging websites, chatbots, kiosks, emails or phone calls. But in reality, the biggest influences on how well services perform are often to do with how an organization functions under the surface." (@KateTarling)
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16 Oct 2023
"Don’t punish 100 percent of your Customers, or potential Customers, for what you are afraid 2 percent might try to do." (John R. DiJulius III, The Customer Service Revolution)
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