@CityPowerJhb I have been trying to log a fault on your client portal with the following error:
Bryanston Ext 7 - please advise.
No power supply in the area.
@CityPowerJhb - nevermind, I see the changes on the “log new fault” page. Users now have to add the address and account number when reporting a fault despite the fact that that information is already entered on the user account page.
Ref # CPWEB3261616 - please do advise.
Hi @CityPowerJhb - there is a snapped cable at the traffic circle - intersection Clonmore Rd & Kildoon Rd, Bryanston. I have reported the fault on your system with ref no CPWEB3226888. Please can you tend to this as soon as possible as it is a potentially dangerous situation.
Hi @CityPowerJhb - technicians were on site yesterday but we’re still having problems due to the problem reported before. Please give us an eta for completion? ref # CPWEB3228176, CPWEB3226888, CPWEB3227549 and others.
Hi there @CityPowerJhb - ref. #'s CPWEB3228176, CPWEB3226888 have been marked as complete, but we are still only running on two phases which means essential items are not able to operate. New ref CPWEB3228769. Also no response to our messages & requests from your side? Why?
@CityPowerJhb - areas in Bryanston has been without power since the early morning hours - do you have any news on what the fault is and when it will be restored? (Dear M Root, your City Power call ref is CPWEB3222734)