New #nationwide logo seems quite similar to the existing #NatWest logo. Just saying. Could be tricky if used on small app icons.
ALT Nationwide logo is 2 red geometric shapes - a circle segment and a house shape - on a dark blue purple background. NatWest logo is three red 3D cubes on a dark purple background.
Very helpful article on WCAG 2.2 from Craig Abbott. It also highlights where proper use of the GOV Design System should help meet some of the new criteria.
Yesterday we got #WCAG 2.2 and 9 new criteria.
Under the Public Sector Bodies #Accessibility Regulations, you need to work to the latest version to be compliant, so I've written a blog post on what #WCAG22 might mean for you!
#a11ycraigabbott.co.uk/blog/wcag-…
@AskNationwide Flexplus travel emergency phone line - some urgent improvement needed.
1. The phone line uses an automated voice system ("say what you need, for example a quote ..."). It doesn't reliably recognise the word 'emergency' Please put callers straight through.
2. The only number available is a UK landline that doesn't work with WhatsApp. Given that callers will mostly be abroad, calling a UK number is tricky and/or expensive. Please add some way to contact that is not just a UK landline.
4. When I got through, the person who replied was very helpful. You have good people but the phone service does not match. My need was not great but some callers will be in great need and these issues could prevent them from accessing your services.
ALT Eu, Richa, Martin, Andy, Beverley, Charlie, Katherine and Emma stood and sat around a table, smiling at the camera
ALT Eu, Richa, Martin, Andy, Bev, Charlie, Katherine and Emma all stood and sat around laptops, deep in thought and conversation, looking and pointing at each others screens - but also laughing and smiling, because it's a staged photo!
I finished my contract with the Accessibility Team at @DefraGovUK yesterday. Thanks to all the lovely people at Defra for all their help. I'm hoping to be joining another accessibility team after taking some needed leave.
Anyone having a BBQ today, stick ambient ScotRail beats on in the background and post a video and I'll love you forever. I'll let you decide if that's an incentive or a deterrent. I want to see you vibing to a supermarket trolley on the track.
matteason.co.uk/scotbeats/
Canada's COVID Alert exposure notification service was retired last week. There's some learning from the experience that I think gets lost in some of the other conversations. (Spoiler alert: contra others' takes, it had little to do with user adoption.) aaronsnow.net/2022/06/22/why…
Having thought for years that the UX for supermarket self scan could be improved by adding more barcodes I find @LidlGB are doing it on several of their products. You just wave it and it's more likely to scan. Brilliant.
ALT A packet of Lidl W5 dishwasher salt with barcodes on top, back and sides. The barcode positions have been circled with red lines to point out where they are.
Testing your product for #accessibility yourself will *never* compare with testing with real users.
This week we conducted 5 usability interviews with frequent screen reader users. Here are some things I observed:
(a thread) 🧵👇
This is good news but £440k over 2 years for audits is maybe about 30 websites a year. Each government department has hundreds of sites. This isn't the only money being spent on audits in government but we probably will have to spend a lot more than this.
Cabinet Office signs £400k deal for digital accessibility audits. Central department stresses importance of ‘highest standards’, given its role in ensuring others’ compliance with regulation
Story 👇
buff.ly/3vkCmnH#CabinetOffice#accessibility#DigitalTransformation
Today's blog post is about something I've thought for decades but only got around to writing about today:
"All projects (and services) start in the middle"
tl;dr - in reality, we always start with "live"
effortmark.co.uk/all-project…