Queen of #CustomerSupport Quality over at @QualityInCS. Formerly with @WooCommerce
Joined September 2013
- Tweets 10,992
- Following 642
- Followers 1,390
- Likes 13,848
1,054 Photos and videos
Pinned Tweet
11 May 2022
WordPress Customer Support Predefs: Make WordPress plugin and theme customer support easier! Now live on Product Hunt: producthunt.com/posts/wordpr⦠via @producthunt
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24 Jun 2023
Lieve mensen in omgeving #Utrecht, de broer van mijn beste vriendin wordt vermist. Het is extreem belangrijk dat hij zsm gevonden wordt. Help alsjeblieft mee met zoeken en deel deze tweet π thanks! burgernet.nl/burgernet/34051β¦ #vermist #utrecht030
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When it comes to #customerexperience, what does quality really mean? Do high scorecards translate to high quality? And how do things like satisfaction and sentiment feed into quality measurement?
Join us as we sit down with @motherofcode to discuss.
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11 Oct 2022
Solo travellers, whatβs your no. 1 spot for Christmas?
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Ines πΊπ¦ retweeted
4 Oct 2022
Please stop measuring the effectiveness of your engineering team by the number of Jira issues they close, thank you β€οΈ
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26 Sep 2022
I've decided to split the WP outsourcing services I offer from the consultancy at @QualityInCS. Made more sense to me, and hopefully to you!
26 Sep 2022
Hey #WordPress developer! Need a bit of help getting your support queue under control? We're here to help: buff.ly/3DVHkMv
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15 Sep 2022
Of course I have a raging migraine on the day of #WCNL π© Iβm going back to bed for a bit, see if it gets better. Hopefully be there this afternoon or tomorrow!
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Ines πΊπ¦ retweeted
16 Aug 2022
Free Support on the WordPress forums is one of the best things you can put your most skilled communicators on. It's a front porch welcoming users to see what it's like to be a customer.
Don't sleep on free support. It pays well.
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11 Aug 2022
The Netherlands showing, once again, that tolerance and acceptance IS possible. Soldiers on a Pride boat, in full uniform, and their salute met with applause and cheers. π³οΈβπ vm.tiktok.com/ZMNsFkM2v/?k=1
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11 Aug 2022
Even though the cockroaches in NYC are huge, it is sweltering (lost half my body weight in sweat I think), and the noise just does. not. stop, I am in love with this place π₯°
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8 Aug 2022
Hey @wpxpoofficial folks, I never signed up to your newsletter (only submitted a support ticket) and I've been trying to get unsubscribed for ages now. Can you please remove me?
8 Aug 2022
Hey friends! If you own and develop a #WordPress plugin, can you please fill in this (super short, promise!) questionnaire? No catch, I'm just doing a bit of research.
forms.gle/1qQXjCLQkbPZh6kX8
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Ines πΊπ¦ retweeted
5 Aug 2022
I spent some time adding all the great support templates from @motherofcode in Helpscout - Simple to customize and highly recommended: qualityinsupport.com/productβ¦
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3 Aug 2022
Flying to the US and I swear I am the only one on this flight with a mask on. Sigh.
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3 Aug 2022
Foying to the US and I swear I am the only one on this flight with a mask on. Sigh.
24 Jul 2022
Trump can keep his filthy paws off of my country, regardless of whatβs going on. Regardless of where you stand on the #boereninopstand debacle, he has no place in it. Do not get pulled into this narrative, I beg you.
20 Jul 2022
Hey so honest question: can you not start a private health insurance company in the States, and change the system? Iβm aware that itβs so much easier said than done, not to mention financially virtually impossible, but thereβs a possibilityβ¦ no?
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20 Jul 2022
Itβs really not all about doing reviews.
20 Jul 2022
A QA process does more than review conversations. It allows you to translate business goals to actionable steps for your team to take. #talkaboutquality #cs #custserv
20 Jul 2022
Are you a QA specialist in #CS? Interested in sharing and learning more about QA processes?
Come join my new Twitter Community! x.com/i/communities/15497030β¦