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Quality In Support @QualityInCS

Quality Assessment for Customer Support teams. Need to outsource your #WordPress plugin support? We got you covered!

Joined March 2022
  • Tweets 84
  • Following 191
  • Followers 80
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Quality In Support@QualityInCS
14 Apr 2022
Did you create a #WordPress plugin or theme? Save yourself time when doing Customer Support, and use these predefined replies. Crafted with your field in mind, by someone who has over a decade worth of experience! Check it out: buff.ly/3LJoCbv
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Are you a #WordPress plugin dev and are you tired of providing support? Let us do it for you. More time for you to do the thing you love (coding) and less time getting frustrated at customers. Get in touch: buff.ly/3ntkqm8
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Do you provide support for your #WordPress plugin? Then you'll want to get your hands on these pre-written replies: buff.ly/3QYplcp Written by a WordPress veteran, specifically to make your support job easier.
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Quality In Support retweeted
Jenny Dempsey@jennysuedempsey
13 May 2022
Name a company/brand that you've remained loyal with for more than 2 years. What is it about them that's kept you as their customer?
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Quality In Support retweeted
Matt Report@mattreport
9 May 2022
New episode! Get better at WordPress product support w/ @motherofcode mattreport.com/get-better-at… ✨ Starting a support agency ✨ Supporting your free plugin ✨ Donating for WordCamp attendees Thanks to sponsor @freemius for supporting the show!

Get better at customer support for WordPress products

Today's guest, Ines van Dijk, is helping WordPress product owners get better at customer support. With over a decade of experience in the WordPress

mattreport.com
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Teamwork as a marker for quality buff.ly/39u6THl
Quality In Support retweeted
Ines 🇺🇦@motherofcode
29 Apr 2022
Credit @nathanwpyle for the chuckle. I can relate a bit too much with this 🥲
A comic displaying two humans. One says: “When someone has a problem, they usually don’t want to hear a solution, they just need you to LISTEN and EMPATHISE.” Person 2: “We made a huge mistake hiring you as tech support.” Person 1: “Wow that must be so frustrating”

ALT A comic displaying two humans. One says: “When someone has a problem, they usually don’t want to hear a solution, they just need you to LISTEN and EMPATHISE.” Person 2: “We made a huge mistake hiring you as tech support.” Person 1: “Wow that must be so frustrating”

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Ines from @QualityinCS wrote a blog post for the @klausapp. Empathy training for your #CustomerService team 😊 happy reading! klausapp.com/blog/how-to-tra…
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Psst, did you know that you can get a 20% discount on TextExpander? It's our number one favourite tool to use when working in text-based Customer Support: buff.ly/3ERzuSE
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Did you know that pre-defined replies and a tool such as Text Expander can save you HEAPS amount of time when working in Customer Support? Here's a great read: buff.ly/3EJ4HXQ #custserv #CustomerService #CustomerSupport
There is still a little availability left in our #WordPress Customer Support agency - if you desperately need to not be touching your support tickets anymore, we gotchu!
Have you created a #WordPress plugin/theme, and do you now have users coming in with questions? With these pre-defined replies, you can reply to your users quickly and efficiently. Created by a #CustomerSupport expert, crafted for WordPress developers: buff.ly/3KaGkDF
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One of the most-asked question we've heard #WordPress developers ask: I already provide this product for free, why should I also provide support? Answers to this and others can be found in the upcoming book "Customer Support for WordPress Developers": buff.ly/3Mqe6q7
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Are you a #WordPress developer and is your support queue getting a bit overwhelming? We're happy to chat with your customers so you can get back to coding. More info: buff.ly/3rnkeqP Book a call straight away: buff.ly/3rs1XbZ
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#CustomerServiceReview: OUCH. The agent replying in this screenshot needs to learn a thing or two about phrasing, proper grammar and styling rules, and a dash of empathy. This is a quick way to be looking for a new job 🙈
Alex Waite@Waitos
9 Apr 2022
Lovely exchange with @parknfly. They offer 20% discount if you register your email - of which you actually only get 5% until you book again. They then tell you they don't do charity so park on the street. #customerservicefail #Marketing
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Our own @motherofcode is writing a book: Customer Support for #WordPress Developers. It will contain all you need to do support on WP.org, communication best practices, tools, and other helpful things you'll need. Find details here: buff.ly/3vpqjoe
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Stuck on how to communicate with your customers? These #WordPress Customer Support replies will save you buckets of time and will help you build better relationships. Get yours now: buff.ly/3jBZeID
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#CustomerServiceReview: while it sounds like an encouraging reply, the 'send us a DM' part is quite impersonal. The OP has a full name in their profile, which means it would have been a small effort to look them up in the customer database to reach out. Missed chance! #CustServe
CS Shari's Berries@berries_cs
14 Feb 2022
Replying to @ejwhite2012
I'm sorry you've had to deal with this! Please feel free to DM us with your order number so we can get this resolved. - Sheron
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How do you define quality for your Customer Support team? Here is a short article on how to get started: buff.ly/3EfEksD #CustServ #CustomerSupport
Quality In Support retweeted
Jonathan Bossenger@jon_bossenger
12 Apr 2022
After a very long hiatus, the Open Sourcery podcast is back, with a new episode and an amazing guest. @motherofcode is an open sourcerer and WordPress Support Therapist, and it was my pleasure to interview her on the podcast. jonathanbossenger.com/podcas…
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