We are a global #CCaaS solution provider for private and public organisations #cx #ai #chatbot #voicebot #cloud #operator #integrator #consulting #SaaSPlayer
Joined October 2018
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🚀 Service isn’t just support—it’s a competitive edge!
Discover how Odigo helps Saint-Gobain DSC achieve CX excellence! Read the success story here 👉 odigo.com/en-gb/blog-and-res…
#Odigo #CCaaS #CustomerExperience #CXExcellence #odigouk
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Happy New Year! In 2025, let's make every interaction even more meaningful.
#GoodNewYear2025 #CustomerRelationship #Emotion #Interaction
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👉 Odigo accueille Laurent Dechaux en tant que nouveau CEO. Fort de 30 ans d’expérience dans le secteur logiciel, il apporte son expertise en satisfaction client et en engagement collaborateur. Sous sa direction, Odigo continuera à innover et à explorer de nouvelles opportunités.
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#BlueLink, an Air France subsidiary specialising in remote customer relations, needed a single telephony solution to support their global business. Watch Florian Grumiller, Executive VP, Operational Performance testimonial, to discover how #Odigo did it! bit.ly/4eKG7ag
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👉 Agent satisfaction is a powerful KPI! Improving it can reduce staff turnover, boost employee engagement and elevate your CSAT. Discover how to track and enhance this critical metric.
🔵 Read our latest blog: shorturl.at/5Ay4R
#agentsatisfaction #KPI #CSAT #OdigoUK
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📢 New Blog Alert! 📢
Learn how CCaaS is reshaping government services with a focus on accessibility and citizen needs. Explore the latest insights now! 🏛️
🔗 shorturl.at/46Yu0
#CitizenCentric #CCaaS #PublicSector #Governament #OdigoUK
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👉 Suivre et optimiser votre relation client est essentiel pour garantir la satisfaction de vos clients et assurer la croissance durable de votre entreprise.
🔵 Odigo vous présente 3 indicateurs clés pour la mesurer.
#RelationClient #StratégieClient #CustomerExperience
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Cybersecurity in the Contact Centre: Are You Prepared? 👩💻
Explore how to enhance your security in our latest whitepaper. Learn how to identify vulnerabilities, ensure compliance, and secure your operations.
Download now 👉 shorturl.at/zQcYA
#CyberSecurity #CX #Odigouk
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Heard of the ABC of experience?
🧑💼 Agent Experience: Top tools & training
🏢 Business Experience: Robust infrastructure
📞 Customer Experience: Flawless journeys
Boost your contact centre strategy with the tips in our blog 🔗shorturl.at/88MWO
#CX #Ogidouk
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🔍 Is personalisation a priority in your contact centre?
ContactBabel's survey revealed an average importance score of 50/100. Whereas consumer surveys highlight its impact on loyalty.
Download the report 👉 shorturl.at/kJtq7
#Odigouk #DMGuide24
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Leigh Hopwood notes consumers turning away from self-serve. The VoCCC 2024 report supported by Odigo and conducted by CCMA explores AI in customer service with input from 2000 UK consumers.
Download your free copy today 👉 bit.ly/4fd6YfT
#VoCCC2024 #AI #Odigouk
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This week marked the move of the UK team to a new office in Blackfriars, London! 🌟
We celebrated with an all-hands meeting and a thrilling speedboat ride on the River Thames. Here's to new beginnings and exciting experiences ahead! 🚀
#Odigouk #WorkHardPlayHard #H2Kickoff
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Your employees are your greatest assets! Odigo Extended Contact Center™ extends customer relations to all employees. Find out how to offer your customers, the expertise of your teams when they need it. bit.ly/3XpHQMr
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🌟AI is transformative, but ⅓ of UK consumers are unsure about its impact.
Discover how to address concerns and leverage AI for CX in Elitebizmag 👉elitebusinessmagazine.co.uk/…
#AI #CCaaS #odigouk
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Your greatest asset? 🃏 Your teams! In our latest blog, Mikaël Morillon, Product Marketing Manager Odigo, explains how to leverage employee skills at the right time with Odigo Extended Contact Center™ 👉 bit.ly/3XpHQMr
#odigo
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Your employees are your greatest assets! 🃏
Odigo Extended Contact Center™ extends customer relations to all employees. Find out how to offer your customers, the expertise of your teams when they need it. 👉bit.ly/3XpHQMr
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Congrats to the winners of Best Approach to Supporting Vulnerable Customers at UKNCCA2024 🎉
🥇 Octopus Energy
🥈 UK Power Networks
🥉 Ecotricity
This reflects incredible work and empathetic, personalised care. While agents are key, tech can help enhance service!
#odigouk
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Offer the expertise of your teams at the best time... With Odigo Extended Contact Center™, you'll always have an ace up your sleeve! 🔽 Discover all the benefits of this new solution on our website 👉bit.ly/3XpHQMr
#odigouk #cx
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