This is a #marketing strategy we're seeing much more of recently, but while the #design is striking, does it work for consumers? Is there merit in these kinds of 'aggressive' ads? thedrum.com/news/2023/05/05/…
This is a great example of the importance of the human element in #CustomerService, and it's essential that we remember that #AI and #ChatBots are a fantastic tool FOR humans, not a replacement for them. techradar.com/features/i-ask…
Emails are out, voice messages are in. The new generation is sending more voice memos than ever before, but what's driving the change? #GenZ#Innovationmsn.com/en-us/news/technolog…
The workplace is changing, and with that we see new buzzwords. Some buzzwords help us overcome a shared challenge - like #QuietQuitting - but not all buzzwords are created equal...
Opinion: The man who coined the term ‘Great Resignation’ says some popular jargon carries weight, writes the FT's @pilitaclark. The rest is nonsense. on.ft.com/3nEuP1K
Is this the beginning of the fall of the #SmartCities model? E-Scooters and rentable E-Bikes were supposed to be the new age for #sustainable city transport, but how much positive impact have they truly made? According to Paris, not nearly enough. techcrunch.com/2023/04/02/pa…
How important is the design, layout and architecture of your office? How much does it impact productivity, foster creativity and encourage discussion? What are the dangers of an oppressive office space? #Productivity#Wellbeingforbes.com/sites/amandalaure…
One of the UK's biggest retailers is set to reject tradition in order to stay relevant, but at what cost? This is a big #management shake-up that could redefine what to expect from #retail this decade. #BusinessNews
Seeing a company like the @BBC tackling #NetZero targets is exciting, it gives leaders a chance to see how such a well-recognised global figurehead can make changes under public scrutiny. Is #innovation in #technology the answer to our #climate problems? news.microsoft.com/en-gb/202…
Each customer is looking to optimise the time between having a problem and solving said problem and the key is strong customer retention via brand loyalty. Here's a rundown from @Forbes on improving #retention. forbes.com/sites/johnhall/20…
Would #AI remove the bias from the employment process, or would it make matters worse? #ArtificialIntelligence still needs to be trained, so what if it was accidentally trained with employer biases? Is this a game-changer, or a time-waster? theguardian.com/technology/2…
Small businesses could be at risk since the fall of #SVB. It's important that we continue to build-up and support start-ups, encourage fresh ideas and safeguard #innovation, but what is the solution? $SVBthehill.com/opinion/finance/…