Fortune 500 #CMO, board member, advisor, keynote speaker, author of Marketing in the #FakeNews Era.

Joined April 2008
305 Photos and videos
Hey @ATT your customer experience has me in the third circle of hell. Trying to report a network outage, and I am in an endless loop of recordings that keep passing me from one to another without ever reaching a human. Please do better.
2
318
Hey @Tesla it's been 6 weeks and you have still not finalized paperwork for my car purchase. So temp registration has expired, you have my car and I have a car I cannot legally drive. And of course I can't call. Is this how you weasel out of the financing promotion? #servicefail
80
Please help @BMO with your Kafkaesque service design. Can't set up online banking because your code validation is not working. Can't reach a human because I don't have a code. Is this a diabolical experiment???? I can't think of any other way to get help..... #servicefail
1
144
Thank you @volvocars. T-boned by a little old lady from Florida who ran a red light. Six passengers, including 8-month old grandson and 8-month pregnant cousin all unscratched. #volvoequalssafety
1
Peter Horst retweeted

1
3
If you need an out-loud belly laugh today.....
Podcasts saying literally nothing for 20 minutes.
Peter Horst retweeted

3
10
Peter Horst retweeted
Our Remote Sales Productivity Study findings make is clear that remote or “virtual selling” – defined as the ability to conduct high value sales interactions through remote digital channels - is here to stay, buff.ly/3fDTM4p
1
1
Peter Horst retweeted
Infographic - The five keys to managing, measuring and enabling highly effective remote selling teams buff.ly/3hVGDVo
1
1
1
Peter Horst retweeted

5
7
I wrote this two years ago. Sadly more relevant than ever #BLM
The days of companies being able to safely sit out the big social and political issues of the day are no more. Some advice from @peterhorst:
1
2
Peter Horst retweeted

2
9
Peter Horst retweeted
Will Americans use contact tracing apps? @peterhorst, CEO of BCW Group Co @psbresearch, talks with @cheddar about the need transparency, trust & protection of data before Americans are comfortable using them in a way that will provide health benefits. bit.ly/3cay59A
1
2
Peter Horst retweeted
Fortune 500 #CMO @peterhorst on his career journey, and how #digitaltechnology is transforming marketing business operations. Tune in to this episode of the #ZeroHour podcast. spoti.fi/2X6DZDj

1
1
Peter Horst retweeted
21 May 2020
On-demand Webinars - A terrific lineup ➡️"Marketing Measurement: Practical Advice" @catalina Paul Flugel ➡️"How to Help Consumers Make the Most of Not Having Enough" @ProfGoldsmith ➡️"Impact of Coronavirus on Consumer Trends & Truths" @peterhorst Anne Rivers @psbresearch
2
10
Couldn't be more proud of my daughter, Michaela Lovejoy, doing such important work with #HumanTrafficking victims with the support of @Crowell_Moring
At @rising4justice in Washington, DC, @gwlaw alum Michaela Lovejoy will work to destroy barriers to successful reentry for justice-involved #humantrafficking survivors. Sponsored by @Crowell_Moring, the work will rely on referral networks, pro bono partnerships, & representation.
1
6
Looking forward to a great discussion of how consumers are likely to respond on the other side of the #coronavirus with @MktgScience
4 May 2020
Webinar, May 7, 1 p.m. ET: "Future Nostalgia: The Impact of Coronavirus on Consumer Trends and Truths" with Anne Rivers & @peterhorst PSB Insights us02web.zoom.us/webinar/regi…
1
2