“What should we actually measure?” is where AI agent evaluation often gets messy.
There isn’t one “quality” score.
We break down 8 metrics you can use to make AI agents easier to test, monitor, and improve:
1. Hallucination rate
Does the agent generate claims that are unsupported or factually wrong?
Use it to evaluate factual accuracy and user trust.
2. Toxicity scores
Could the system produce harmful, offensive, biased, or inappropriate content?
Use toxicity checks as a safety guardrail for public-facing agents.
3. RAGAS
For RAG-based systems, check:
• Did it retrieve relevant documents?
• Did it generate an answer grounded in those documents?
4. DeepEval
Use evaluation frameworks to test more than basic accuracy.
DeepEval can help evaluate safety, RAG pipelines, chatbots, agent behavior, and security risks.
5. Task completion rate
Did the agent actually complete the task?
A workflow can fail even if one step succeeds.
6. Tool usage correctness
• Did the agent choose the right tool?
• Did it pass the right parameters?
• Did it use the result correctly?
7. Reasoning quality
Were the steps logical, necessary, and correctly ordered?
A correct answer can still come from a weak process.
8. Cost, latency, and regressions
Track what happens in production:
• Token usage
• Response time
• Cost per interaction
• Changes after model or prompt updates
Different metrics answer different questions. That’s why agent evaluation needs more than one score.
Read the full blog post for more details: 🔗
jb.gg/llm-evaluation 🔗