Anthropic has the WORST customer service I've ever dealt with. And I say this as someone who was happily paying them $100/mo.
So here's what happened. I was on the Max 5x plan, $100/mo, using it daily for all my builds. Loved it. When Fable got announced I got hyped, upgraded to Max 20x at $200/mo. Paid ~$160 prorated to make the switch.
Then Anthropic pulled back Fable availability. Cool.
They sent affected users a refund option with a 24h window. I claimed it thinking okay, this just undoes the upgrade, puts me back on my $100/mo plan. That's the logical thing right?? I upgraded for Fable, Fable got pulled, reverse the upgrade.
Nope. They cancelled my ENTIRE subscription.
My original $100/mo Max 5x plan? Gone. The refund was only the ~$160 prorated upgrade cost. So now I have zero plan, and if I want back in I gotta buy fresh and lose my billing cycle.
Let that sink in for a second. I was paying $100/mo. I gave them MORE money because I was excited about Fable. They pulled Fable. They offered a refund that sounded reasonable. And their own refund process left me worse off than before I upgraded.
Happy customer to no customer. Their system couldn't handle a simple downgrade so it just nuked everything.
@AnthropicAI fix your refund flow. This is how you lose people who are literally trying to give you money.