Empowering Smarter Communication.
Joined March 2017
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- Following 127
- Followers 112
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1,710 Photos and videos
Raising your customer IQ: three #customerservice blockers #AI can eliminate right now buff.ly/J3SqcEd via @Forbes
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We’ve spent the last decade training #AI to understand complex, nuanced human emotions so businesses can scale in more humane ways. Learn more about the Sentient Machines team on our website: buff.ly/QyZnLRQ #nlproc #customerexperience #callcentre
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NiCE report shows #agenticAI transforming contact centres: buff.ly/SgRTln6 via @techday_uk #cx #callcentre
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Is your business treating customers fairly?
Get a data-driven audit of recent customer interactions and receive a bonus report: 'How emotionally intelligent are your agents?'
Reduce risk, improve policy compliance, and boost customer loyalty.
buff.ly/Q5WE6T4 #AI
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For success in #AI, avoid the 'efficiency trap' - and focus on trust instead: buff.ly/nvAyvO4 via @FortuneMagazine #cx
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See what customers feel and how agents perform in real time.
Our engine scores every interaction based on topical analysis, customer emotions and agent performance to identify ways to improve.
Book a free demo today. buff.ly/Zrl3FEV #AI #CX #nlproc #contactcentre
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Leaders: #AI will make you (and your company) more of who you already are. buff.ly/QsSPOLC via @Hyken #artificialintelligence
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Sentient Machines has built an Emotional Intelligence Engine that uses multimodal #AI to interpret how your customers really feel in real time.
The result? Faster resolution times, higher CSAT scores, fewer escalations, more #sales and lower churn. buff.ly/f2Kw4Rk #cx
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Should you move on from Customer Journey Mapping? buff.ly/COsAfWp via @cmswire #cx #customerexperience
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Free #ebook: Why businesses keep trading efficiency for customer satisfaction (and what to do about it): buff.ly/HbIp2Fj #AI #cx #customerexperience
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Context is the missing link in AI-driven communication: buff.ly/EN4blFK via @nojitter #cx #customerexperience
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What if all your agents performed as well as your best agents?
Our Emotional Intelligence Engine reveals how customers really feel. In real time. So your agents and bots perform better, your #sales grow and your CSAT scores soar. buff.ly/hmIDLYM
#cx #callcentre #AI
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Five predictions defining the future of #AI and #CX in EMEA: buff.ly/7pKkShW via @contactcentres #customerexperience
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Show your board, senior managers and #CX leaders how customer interactions are going in near-real time with our Emotional Analytics Dashboard. Book a free demo today: buff.ly/f2Kw4Rk #AI #contactcentre #customerservice
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To drive #AI adoption, build your team's product management skills: buff.ly/4FXl6RC via @harvardbiz #leadership
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Are you confident your business is treating customers fairly and meeting compliance standards? Take our free Compliance Risk Assessment quiz to identify potential gaps and gain actionable feedback tailored for compliance officers and business leaders. buff.ly/fDGqK7i #AI
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Security has always been our priority at Sentient Machines, and we’re proud to announce that we’ve successfully completed the journey to ISO 27001 certification. #AI #cx #contactcentre
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If #AI is used to serve the brand and not the user, it could widen the #CX gap: David Shulman buff.ly/P1ZrYy4 via @manifestmediain
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Sentient Machines are proud to be a part of the FCA and CFTE's first #AI Lab Supercharged Academy, a new initiative that brings together a selected group of #fintech innovators.
Learn more: buff.ly/S3VTuKd #financialservices
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