Good feature. But it is going to be misused by clients.
Tshenolo Private Investigations addresses recent concerns regarding payments to our FNB business account.
We provide investigative services based on expertise and results, not time spent. Our mandate agreements confirm that no refunds are due if a matter is resolved faster than anticipated, as our obligation is to achieve the contracted objective.
Following a complaint by one client after successful service delivery, Capitec Bank flagged our FNB account. FNB reviewed all submitted evidence, invoices, and proof of work, and confirmed that no wrongdoing occurred on our part.
Capitec Bankโs fraud alert remains active on their platform, causing warnings for some Capitec clients when paying us. We have submitted all required documentation and are actively engaging with Capitec Bank to resolve this.
We assure all clients and partners: Tshenolo Private Investigations operates lawfully, ethically, and professionally. We have never defrauded any client and remain committed to delivering professional results.
We thank you for your continued trust and support.
*Kind Regards,*
Tshenolo Private Investigations