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Stuart Silverman @stusilverman

Retail tech innovator; founder of becco - helping store associates deliver great customer experiences; proud father of smart kids making impact on our world

Joined March 2009
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  • Followers 141
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Stuart Silverman retweeted
BobPhibbs,RetailDoc
@TheRetailDoctor
25 May 2023
How to Greet Customers in Retail Stores hubs.ly/Q01R32zq0

How to Greet Customers in Retail Stores and Keep Them Engaged

Greeting a customer in your retail store can be measured by what you say and when and how you say it. Learn the right way to greet your customers.

retaildoc.com
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Stuart Silverman retweeted
Ray Dalio
@RayDalio
22 Apr 2023
It's hard to have an objective, open-minded, emotion-free conversation about performance if there is no data to discuss. It's also hard to track progress. This is part of the reason I created the Dot Collector. I also recommend thinking about other ways that people's responsibilities can be put in metrics. One example: You can have people note whether they did or didn't do things on checklists, which you can then use to calculate what percentage of tasks they complete. Metrics tell us whether things are going according to plan--they are an objective means of assessment and they improve people's productivity. #principleoftheday
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42% of store associates not following best practices - mailchi.mp/50d5f0580838/help…
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becco Update  - the "must have" app for retail teams in 2022 - mailchi.mp/a9998ee6b399/help…
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For organizations to avoid The Great Resignation, they need to listen to their people and mount a Great Retention instead. Whether it’s the flexibility of working where they want, when they want, or the freedom to take time off and recharge, employees... businesswire.com/news/home/2…
Building Great Store Teams – Use Customer Feedback or Mystery Shopping? - mailchi.mp/4b5d581acc8b/help…
Check out my latest article: 3 questions for store teams adapting to a year’s worth of changes linkedin.com/pulse/3-questio… via @LinkedIn

3 questions for store teams adapting to a year’s worth of changes

Retailers have made more changes faster this past year than at any other time in history. Store associates have been the heroes of this story.

linkedin.com
Three questions for store teams adapting to a year’s worth of changes - mailchi.mp/ea240fc87b26/help…
You get the behavior that you reward - mailchi.mp/5cf5f6e4bf8a/help…
Google charging me late fees on return of defective Nest unit because fedex disabled in Texas disaster
I hope you’ve been enjoying our Viewpoints Newsletter - mailchi.mp/10adc6737ac6/help…
Who answers customer feedback surveys? - mailchi.mp/f409ba419a52/help…
Social media ratings feedback for stores is overrated - mailchi.mp/71c3e26479b0/help…
Check out my latest article: Social media ratings feedback for stores is overrated linkedin.com/pulse/social-me… via @LinkedIn

Social media ratings feedback for stores is overrated

A friend of mine recently sent me a photo that he took at an auto dealership. It was a picture of a sign at the dealership asking for customer feedback.

linkedin.com
Collect customer feedback on store associate performance - mailchi.mp/ebe836c38bc6/help…
Collect customer feedback on store associate performance - mailchi.mp/51b20f36482d/help…
Check out my latest article: Easily identify and help store associates who are missing key sales skills linkedin.com/pulse/easily-id… via @LinkedIn

Easily identify and help store associates who are missing key sales skills

At becco we did a project with a well known cosmetics retailer. We collected customer feedback on the customer experience related behaviors of each and every sales associate at a sample of stores.

linkedin.com
Make every shopper a mystery shopper! - mailchi.mp/f43a9a213511/help…
Measure the behaviors of store associates - mailchi.mp/2e75c050f623/help…
Check out my latest article: Measuring the behaviors of store associates linkedin.com/pulse/measuring… via @LinkedIn
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