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Tech Communicator @techcommun

All things technical documentation and communication.

Joined April 2010
  • Tweets 434
  • Following 52
  • Followers 330
Photos and videos
Tech Communicator retweeted
MindTouch@MindTouch
30 Nov 2012
5 Ways To Radically Reinvent Product Help for a Competitive Edge ow.ly/fJ4UF #MindTouch #CX #CEM #TechSupport #TechComm
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#MindTouch just made product help customization a whole lot easier! ow.ly/frHKf #CEM #Techsupport #Techcomm #UI
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[Nov 8] @ScottAbel & @ValSwisher interview @GuyKawasaki about Google , #eBooks, and what (still) makes the Mac special...
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Free Social Product Help Case Study from @MindTouch ow.ly/eVF54
Tech Communicator retweeted
Michael Stewart@msrcstewart
23 Oct 2012
Consumerized IT-The rapid adopt.of hi-tech devices by users & expectation for the same UX from enterprise apps.We help ow.ly/eI9tq
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Tech Communicator retweeted
Bret Clement@bret_clement
25 Oct 2012
At @zuora lunch #denverstartupweek. New Zuora customer @nativerank started talking about Zuora's amazing documentation. Go @mindtouch!
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Tech Communicator retweeted
Dan Kaplan@dankaplan5
17 Oct 2012
Do users love ur product help as much as this guy loves Autodesk product help powered by MindTouch? Video: ow.ly/eyJ
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Consumerized IT-The rapid adopt.of hi-tech devices by users & expectation for the same UX from enterprise apps.We help ow.ly/eI9UG
Free eBook “Open Minded CEOs” featuring @MindTouch CEO @roebot Get it here: ow.ly/eAvzp #opensource

Knowledge Management for Customer Service Teams | NiCE | NiCE

NiCE Knowledge Management centralizes enterprise knowledge and delivers trusted answers across self-service, search, agent workflows, and AI to improve service.

nice.com
Do users love ur product help as much as this guy loves Autodesk product help powered by MindTouch? Video: ow.ly/eyJsw #techsupport
Tech Communicator retweeted
MindTouch@MindTouch
16 Oct 2012
#LavaCon2012 @coreygans What Makes a Superhero? Doing What Others Can’t and/or Won’t here's your chance if you missed it!...
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Tech Communicator retweeted
MindTouch@MindTouch
12 Oct 2012
Video: MindTouch: The Power of Product Help - Autodesk. See why great product help matters! ow.ly/erlNL #techcomm #CEM #CX...
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Tech Communicator retweeted
MindTouch@MindTouch
5 Oct 2012
Read the buzz! Media Round Up: New MindTouch CRM Connector for Salesforce ow.ly/efKkE #techsupport #crm
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Tech Communicator retweeted
MindTouch@MindTouch
1 Oct 2012
@MindTouch Announces a Salesforce Partnership: Enterprise Grade Knowledge Now Avail in AppExchange ow.ly/e7YEM #techcomm...
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Tech Communicator retweeted
MindTouch@MindTouch
27 Sep 2012
Our CX Mngr @coreygans talks #CX #CEM in The Key to Voice-Of-Customer Program Success. Read it here: ow.ly/e2w4c
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Tech Communicator retweeted
Ars Technica
@arstechnica
28 Sep 2012
How video games are becoming next great North America
 spectator sport arstechnica.com/gaming/2012/…

How video games are becoming the next great North American spectator sport

After struggling for decades, competitive gaming finally takes off in the West.

arstechnica.com
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Tech Communicator retweeted
Elizabeth Opinne@OpenLiz
20 Sep 2012
How Not to Pull a ‘Corporate Thelma and Louise’ Over the Fiscal Cliff ow.ly/dQLzG
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5 Modern Consumer Expectations About Product Help ow.ly/dDgDY #CX #techsupport #producthelp #custserve #techcomm

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Tech Communicator retweeted
Megan Golden@Goldmegs
5 Sep 2012
How @Zuora Leverages Product Documentation to Improve Customer Experience, Innovation & Growth bit.ly/Rm2bpA @MindTouch @Zuora

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See my latest enhacements: Display Name Editing,Password Restrictions, and meet MT support guru Mike Purvis! ow.ly/duyK6
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