MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions in customer self-service and agent assistance.
Joined February 2008
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MindTouch retweeted
8 Apr 2021
Thrilled about @MindTouch's experimental machine translation that can convert any of #LibreTexts 330k #OER pages into 12 different languages. It is an excellent start to a more comprehensive translation effort. Excited to #FreeTheTextbook both nationally and globally!
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7 Apr 2021
A knowledge system can be the difference between high effort self-service and an effortless experience.
Is your knowledge base holding you back from a great #CX? Here are 8 things to consider: mndt.ch/2rzWPqb
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MindTouch retweeted
24 Mar 2021
Are you a #qa #Dev Let's build awesome projects together at @MindTouch linkedin.com/posts/skittleso…
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18 Mar 2021
Last year proved that it's not enough to focus only on the agent experience.
Check out our webinar find out why the vast majority of customers go unhelped: mndt.ch/2GSEBYU
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15 Mar 2021
How many calories are your customers burning because of your support experience?
Here are 5 signs of a difficult support experience: mndt.ch/2OaW9k4
12 Mar 2021
Today, time-to-value is key. Here's what that should look like for a self-service deployment: mndt.ch/2OmsmEi
#CX #CustomerExperience #CustomerService
11 Mar 2021
Top #CX businesses know:
When any company hits the mark with customer experience, they're setting new expectations for every industry.
Learn how you can elevate the customer experience with an unexpected solution— knowledge management: mndt.ch/2FecjHN
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10 Mar 2021
A knowledge system can be the difference between high effort self-service and an effortless experience.
Is your knowledge base holding you back from a great #CX? Here are 8 things to consider: mndt.ch/2rzWPqb
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9 Mar 2021
Remember the days when the bulk of customer engagement was through phone and email? Now, customers can connect with you via chat, voice assistants, and even Twitter!
The customer journey is changing. Check out these KPIs for a customer-first assessment: mndt.ch/2Kl0azJ
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8 Mar 2021
With so many digital resources at the tip of our fingers, consumers are choosing to self-serve now more than ever.
Here's the typical journey customers take to self-serve— before they decide to make the call.
mndt.ch/34Gseph
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5 Mar 2021
Do you asking customers to log in?
Gartner's blog shares how Bank of America personalizes the customer experience from start to finish: mndt.ch/3qpSU9x
4 Mar 2021
The latest #CX blogs from MindTouch focus on a customer-first, time-to-value approach for self-service.
- What You Need to Quickly Launch Customer Self-Service
- Revolutionize Your CX in Less Than Two Weeks
- Technology is Not Strategy
mndt.ch/2DDfcR9
☝️ Subscribe today
3 Mar 2021
Get complimentary access to Gartner’s report: “Rapidly Deploy a Knowledge Management Program to Support Work-From-Home Customer Service”
mndt.ch/2ZP51Am
#knowledgemanagement #WFH
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2 Mar 2021
A regular self-service deployment can take anywhere between 3-6 months.
Our unique customer-first approach will get you up and running in just a few weeks. Here's how: mndt.ch/374VCb6
#CustomerService #CustomerSupport #cctr
1 Mar 2021
#KnowledgeManagement vs #KnowledgeBase
Learn the 6 major differences between these two solutions:
mndt.ch/2K0oCXe
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19 Feb 2021
With endless digital resources at the tip of our fingers, consumers are choosing to self-serve now more than ever.
Here's the typical journey customers take to self-serve— before they decide to make the call:
mndt.ch/34Gseph
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18 Feb 2021
It's not too late to join the our 2021 hackathon kickoff! Join us today at 1pm (PT):
mndt.ch/2L15fRH
16 Feb 2021
What happens after the ticket is resolved? Learn how practicing KCS turns support agents into knowledge workers: mndt.ch/2SvoR1j
15 Feb 2021
Out with PDFs! .. when it comes to customer self-service, that is.
Here are 3 cases where using PDFs do more frustration than satisfaction in the support experience: mndt.ch/2OaiKNE
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12 Feb 2021
The great @lambdasharp #hackathon is back! Join us next Thursday, February 18 at 1pm (PT)
👇 Register here 👇
mndt.ch/2L15fRH
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